• Delivered an integrated software module within the PFMS platform of the CGA (Ministry of Finance), to transfer auto calculated financial benefits through DBT, to eligible citizens, across various govt. funded health programmes & a custom BI Dashboard to facilitate audit & reporting• Executed duties of a Business Analyst & of a Project Manager when deputed to lead a 10 member team, to yield a 90% on-time delivery success rate• Prepared & maintained ownership of the entire library of documentation, consisting of the Charters, BRDs, SRSs, UCs, UMLs, FRDs, RTMs, GAP & Root Cause Analysis, PERT charts, CRs, Project Plans, Wireframes & Manuals, which was complimented upon by NIC, CGA, IFC & the project team• Organized and led sessions with stakeholders to collect and analyze requirements comprehensively while also consulting the steering committee to control scope creep• Proficiently utilized MS Project to create comprehensive schedules & manage resources to aid effective decision making and shorten TATs• Improved stakeholder participation by 60% by engaging with multiple govt. departments, sponsors, banks & external agencies throughout a work week and keeping them updated on the project status• Maintained a 90% weekly delivery rate by executing an FDD Agile process for the project, within the existing waterfall lifecycle followed by the larger PFMS team• Facilitated a 65%+ reduction in defect cycles in dev & support phases by initiating a mix of Lean Management & JIT for process improvements to meet stringent NIC & IFC quality goals• Implemented a strategic risk management process to identify & prioritize risks through Delphi technique, brainstorming & interviews to plan mitigation procedures complying with NIC policies• Led the project team by motivating through challenging work & introducing collaborative conflict management to imbibe trust; which fabricated an efficient & performance oriented team commended by NIC & IFC multiple times

• Primary contact for stakeholders to capture their business processes & requirements and translate them into expected deliverables while also engaging in pre-sales activities when assigned• Documented & maintained Proposals, BRDs, FRSs, SRSs, UCs, User Stories, GAP Analysis, UMLs, Security & API Specs which were routinely appreciated by the management, project team & clients• Designed high-level system architectures; for iOS applications, commercial websites & ERP applications; which aligns with the MoSCoW analysis for a product to aid DEV team understanding• Proficiently used UML, wireframes & prototyping tools to translate business objectives and requirements into high quality visual representations referenced by the stakeholders, UI & DEV teams• Constructed & managed an effective and efficient communication bridge between the stakeholders & the technical team responsible for the end product• Responsible for change management & analysis during the entire project lifecycle while also suggesting alternate intuitive & effective implementation ideas to client to enhance the end product• Engaged with the UI, DEV & QA teams to help brainstorm new implementation ideas and platforms which can be efficaciously used in current & future products• Performed Root Cause Analysis during each phase of the SDLC to suggest & initiate process improvements so as to increase team efficiency & product quality• Collaborated with the QA team with hands-on approach, throughout the project lifecycle, to make sure the requirements are appropriately translated to test cases ensuring UAT sessions disengage astutely• Reduced training & helpdesk activities by 50% by preparing audio/video manuals which details product usage & limitations through an engaging medium

Involved as a faculty for Project Planning & Management course which is undertaken utilizing and performing the following:• Engage and explain students the course structure and its related theoretical concepts• Formulate healthy discussion habits among students for developing a clear thinking and understand the underlying meaning of the course• Help solve assumed and real life project management issues referring and using course content to help students grasp the practical knowledge• Visualize concepts and apply project management ideals using a PPM software• Actively involve students in lab classes to enable them to explore the full potential of the software• Conduct doubt clearing classes to help students ask questions regarding the course freely hence improving student learning and increasing efficiency• Keep self and the class updated on the latest technology and concepts related to the course for more in depth learning experience

• Responsible & accountable for the management of multiple projects within a program directed towards strategic business and organizational objectives• Facilitated requirement gathering sessions to capture business requirements comprehensively• Documented BRDs, SRSs, FRSs, As-Is Studies, Project Reports, UML, RTMs & GAP Analysis which were appraised by the customers, project team & management for each project• Demonstrated effective leadership & efficient team management by leading a 25 member team throughout the program, with less than 20% attrition rate, until closure• Introduced Agile methodology & initiated daily SCRUM sessions to contextualize day to day work with the team for an effective sprint execution and maintain consistency with the project schedule• Achieved an organizational benchmark of maintaining the highest metric combination of +ve schedule & effort/cost variance, resource utilization rate & customer satisfaction for the entire program• Managed efficient communication channels with customers & team to ensure least time/effort slippage• Actively participated during UAT & training sessions to gain end user insights for product improvement

Performed following duties under guidance of PMO: • Assisted in the documentation of BRD, FRDs, SRSs, RTMs & UMLs• Performed extensive requirement analysis including Data & GAP Analysis• Designed and developed Use Cases, RTMs, OOD & ERDs• Examined, analyzed and modelled risk plans & project schedules• Prepared Business Process Models of all the activities of business from conceptual to procedural level• Involved in development of training materials for new products and process improvement• Collaborated with the QA team to develop the test plan, test procedures & test cases• Assessed & analyzed enhancement specifications to support change management team