Ms Jyotsana Sharma Email & Phone Number

Dallas, Texas, United States

- Ensuring the quality of responses by the customer service team - Monitoring written replies and randomly assessing replies and identifying feedback that needs to be given - Running list of open customer issues - Conduct weekly check-ins with the team to review any major customer issues that are open. Maintain a log of open customer issues that need to be resolved and track if it's getting done. Work with the Tech team, Marketing, Content team, and NTC team to resolve the issues.- Ensure NPS Surveys are being sent to participants, feedback is collected and acted upon (participant is called and the issue is resolved). Also Ensure other surveys (e.g., customer support experience surveys) are sent out.- Ensure all the different customer channels are being attended to accurately -Chat and Facebook, Registrations into the generic workshop. All email ids that support is supposed to handle.- Reporting - Reporting on monthly performance in terms of Customer Satisfaction (customer satisfaction survey) and of Timeliness of responses- Strategic projects -Identify and implement strategic projects as necessary (e.g., new chat feature). Setting up NPS and CSAT Survey. Getting customer feedback on customer service -How was the overall service rate on 1-10. Input on what worked well and what you would like them to do better. Tracking of calling efficiency

Global

Active Volunteer of Art of Living Foundation (International Humanitarian Charity) where I have organised major events for fundraising to support social projects likes of trauma relief, prison rehab projects, women empowerment etc.Organize and facilitate stress relief, self development “Art of Happiness” program offered by the Charity organization where I teach Meditation, Yoga, and internationally acclaimed, Sudarshan Kriya (SKY) technique founded by the Art Of Living Foundation. The profound techniques offered help to strengthen interpersonal skills and accelerate success in all aspects of life. * Fund raising for Philippines Flood relief: organized charity dinner, gathered relief material from across UK and shipped it over teams working in the affected areas. Robust disaster recovery management* Organized Musical Concerts in Central London to raise funds and workshop’s awareness* Social Media marketing for various workshops across UK* Part of the UK IT team: created a user friendly UK website in liaison with the technical team at International headquarters. Bug fixing, UAT Testing, internet marketing and online fundraising being main tasks. * In-house service management for transparent workflow and customized reporting.* Organizing weekly group practice sessions, end to end management; venue booking, calling participants, planning the sessions, overlooking the logistics, finishing in time.* Part of WORLD Culture Festival Team (July 2011) which was celebrated on completion of 30th anniversary of the Charity

Dallas/Fort Worth Area

Team Lead of National Calling Team, USA| Call Center OperationsManaging Team handling Enrollments at all Entry Level programs of the Art of Living Training and Development on Enrollment skillsets in the USA and globally.Designing and streamlining the process and flow of enrollment

Master Of Business Administration (Mba), Business Administration, Management And Operations

Activities and Societies: International Students Union, Education ToursMBA

Post Graduate Diploma, Business Administration, Management And Operations

Activities and Societies: Debate CompetitionsPost Graduate Diploma

One Year Certificate Course, French Language And Literature, Merit

Activities and Societies: Organised and participated the French Drama - Oedipe, famous tragedy of the young writer François Marie Arouet.

B.A (Honors), English Litreature

Activities and Societies: Fashion Team, Sports Events

A Level, Biology, Physics, Chemistry, Maths And English

Activities and Societies: School Sports Day, Annual Day, Debate TeamSecondary Education

Gcse, English, Hindi, Maths, Science And Social Science

Activities and Societies: Debate Team Member Participated in Dance Programs at inter school level Class Prefect