Jyotsna Jayaprakash Email & Phone Number

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

I am proud to be a part of the financial services industry for a big company that provides excellent support and a stable work environment.

Markham, Ontario, Canada

• Delivered exceptional customer service on inbound/outbound calls and maintained professional demeanor.• Provided customers with the best solutions and offered advanced guidance and expertise on the use of digital assets to help them to meet their financial needs for the present and the future.• Played a key role in addressing concerns and providing subject matter guidance to customers and/or partners.• Worked effectively as a team and supported each other in resolving customer issues.

London, Ontario

• Delivered exceptional customer service on all calls and maintained professional demeanor.• Provided guidance to customers and had open-ended discussions with them to reach the best possible outcome in any given situation.• Adhered to company policies and scripts to consistently achieve call-time and quality standards

India

• Build strong relationships with customers through positive attitude and attentive response.• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.• Have experience handling daily banking transactions.• Helped promoting and guiding customers with available digital and self service options for fast and easy banking experience.

India

Involved in requirement gathering process. Part of analyzing actuate reports, developing reports in SSRS, validation Sheet/document preparation. Unit Testing and Migration to Production.

Tivandrum, India

Involved in Requirement Analysis and preparing high level and detailed level design documents Involved in Data Analysis and ER Modeling and Developing data flow diagrams Coding, Unit Testing, Review. Post implementation Support.