Jyotsna Mane Email and Phone Number

• Working as a Scrum Master and Data Analyst on the process to Ingest the data from Database Source to EDH Target • Following steps of ingestion of data into EDH and Liaised & coordinated with different cross functional teams for end to end delivery;Data Demand Planning & Pre-Discovery --> Data Discovery -->Data Modelling --> ETL --> Date Serving (Data +) --> Data Serving (Key 2 Power BI)--> Handover Go live• Identifying ways to integrate data from the client's other systems to report on multiple sources of information • Formulating, suggesting, and managing data-driven projects which are geared at furthering the business interests• Directing full development cycle of planning, analysis, design, development, testing, and implementation using data mining and data analysis tools• Facilitating Scrum events, promoting Agile lifecycle practices leading to Scrum team success in delivering valuable product• Creating & managing the estimates, project plan, project schedule, resource allocation & expenses to ensure that targets are reached• Understanding process requirements and providing use cases for the business, functional & technical requirements• Interacting with users for requirement gathering; preparing functional specifications and low -level design documents• Interfacing with clients for gathering business needs, analyzing & reviewing business, functional and high-level technical requirements

• Managed a team of 16 resources• Identified and defined the major strategic issues for the organization and integrated diverse stakeholder interests• Defined business strategies and organizational policies to enable the strategic coordination of multiple major projects and initiatives to improve efficiency and effectiveness of projects• Fostered collaborative and mutually supportive relationships with project leaders and senior stakeholders, assessed cross-functional project team capability, provided coaching, training and support to enhance the agency's project/ program management capability, and improved collaborative development and project results• Engaged in automating the existing Manual Recon process & activities and taking follow-up with Automation for the same

• Managed Production Support Team which further divided into 3 teams;o Application Support Team: Managed all the technical queries raised by bank through mails or through verbal communication, in case of issues sharing the application logs, First level analysis and Database entries to Development team for issues resolution and fixo Production Monitoring Team: Monitored the application and all the WEBLOGIC servers. Maintained the SLA and reporting to different teams in case of any issueso Service Desk Team: Managed service desk calls and tickets which are raised by the end users in Bank Portal. Maintained the SLA and analyzed application-level issues in functional flows and provide resolution to customers and prepared RCA report for the same• Conducted Quarterly DR activities of application and ensuring availability of application services within RTO• Liaised with quarterly audit requirements and closing raised observations (if any)• Involved in maintaining SLA, conducting the RBI audits and managing the issues raised by NPCI team• Created Shift Schedule of team, Managing the appraisals, Leaves, Competency Management of associates• Managed the client Ad Hoc Requirements, Production Deployments and DR PR Activities• Administered efficient working of project lifecycle within required management services• Set up out quality standards for various operational areas, ensuring a high -quality customer experience, while adhering to the SLAs and work processes

Developed & furnished precise reports from raw data using various data mining and analysis methods• Involved in Data Management using excels (V-Lookup, H-Lookup, Pivot Table, Data Validation, Conditional Formatting, etc.)• Worked on tools like VB 6.0, SQL Servers for generating reports and data manipulation• Kept track record of different data sets, created weekly reports based on data and presented to higher management• Liaised & coordinated with different cross functional teams