Jyotsna Patel Email & Phone Number

Milton Keynes, United Kingdom

Leicester, United Kingdom

AUDITING• Auditing the pre-employment screening process of potential employees for our client’s to ensure risks are mitigated and contractual service level agreements are met.• Checking and approving physical documents for potential candidates received from internal and external agencies. Thus high level of attention to detail required and accuracy to ensure client criteria met and documentation is necessary and correct• Necessary checks are performed, conducting checks on proof of right to work, credit checks, criminal background checks and previous employment history to meet with the clients set standards as well as legal regulations• Managing time efficiently to ensure deadlines are met on a daily basis, and handling urgent queries and starters for next day. Being flexible and multitasking in day-to-day routine is essential for meeting SLA’s at short notice• Communicating with agencies and clients to keep all informed of progress and changes. • To prepare for client audits.COMPLIANCE• Accountable for the delivery of a highly professional candidate experience throughout the referencing and compliance process to ensure Hays and clients mitigate risk and adhere to contractual SLAs• Supply candidate with access to Hays online system and ensuring that the correct information is inputted to initiate referencing• Complete referencing as per contract requirements and any credit checks and CRB • Adapting to working in a in a pressurised environment with checking, monitoring and updating multiple files at any given time. • Providing accurate updates to candidates, clients and keeping systems up to date. • Target driven environment where it is necessary to re prioritising workload pending files in progress and urgent new files picked up. At the same time providing accuracy and quality to each individual file

Leicester

Corporate Clients (GSK, Lloyd's Banking Group, Barclay, RWE Npower, Interserve, Mitie, Cooperative Financial Services)Across PSL/Master Vendor ContractsResponsible for Challenging Accounts across Hays Specialisms managed by Corporate AccountsResponsible for the management of all vacancies nationallyAccountable for identification and operational management of all third party vendors and ensuring an effective delivery pipeline exists for all contracted work.Accountable for ensuring that the appropriate vendors exist to fulfil the client requirements and identification where new vendors are required as appropriate.Accountable for delivering the vendor management strategy in order that agreed timetables/SLAs are fulfilled.Accountable for operational management and performance of vendors within the defined area.Ensuring vendors have appropriate information in order to fill vacancies.Responsible for supplier briefs where appropriate.Accountable for managing the Vendor through the recruitment cycle.Ensure that vendors work in compliance with client contractual requirements and work in conjunction with an agreed process.Issue management and resolution with key stakeholders.Responsible for relationship management with vendors.Responsible for performance management of vendors and all contractual reviews. (Monthly / Quarterly)Accountable for driving contractual fill rates.

• Eliminated bad debt related to personal lending decisions through detailed understanding of risk guidelines - adapting policy and using own judgement to inform decisions. Significant contributor to overall bad debt reduction across business• Analysed Broker appeals in relation to declined mortgage applications using improved financial information and proprietary databases to inform revised risk assessments. Increased overall IFAs approvals by 40%• Excelled in training to be fast tracked straight to ‘Expert Team’ of Lending. Building relationships with internal staff and external IFAs doubled the level of quality applications received• Adopted a flexible approach to changeable and pressured environment in order to achieve set targets by over 10%. Quality of work maintained with zero errors being detected• Trusted with high lending exposure up to £1million and accountable for risks involved. With use of financial tools formulated quality decisions, random quality checking proved no errors detected

• Improved working relationships with IFAs through on-site time with Brokers. • Promoted to quality checking after six months of underwriting. Established training areas eliminating common occurrences. Generated reports enabling managers with tool for appraisals. • Investigated sub-prime lending applications via numerous sources due to the nature of risk involved. Achieved low level of bad debt, 2% of all approved cases, resulting in high mandate lending of up to £500k

• Excelled as an unsecured underwriter and promoted to secured underwriting after two years. High quality lending lead to a senior mandate level of 50, the highest below the Credit Retail Director• Built relationships with various departments ensuring mortgage applications processed within in service levels.

• Initially appointed as an unsecured underwriter of credit card and loan applications before excelling as a mortgage underwriter. Built relations to oversee and maintain consistency of standards of applications• Prioritised team activity to organise and increase workflow whilst improving efficiency. Won top performance award for six consecutive months and awarded prize for achieving highest quality score whilst maintaining service levels

• Delivered first hand training to eliminate re-occurring errors and reduce disruption from new software roll -out. • Progressed from Cashier to Service Desk contact after one year, followed by further promotion to New Account Champion and after eight months, to New Entrant Trainer. Promoted best practice and received numerous prizes for new innovative ideas. • Used own time to familiarise self with bank products - features and benefits, thus excelled personal targets in successfully promoting and cross selling products.

Review/set performance targets. Merchandising. Training.

Resolved Customer Complaints. Organised Motor events. Mailshots.