• Executes daily operations of NOC (Monitoring, Network Changes, Problem Isolation, Incident Response, Requests).• Supports users in related to network connectivity issues/requests.• Monitors and maintains network devices according to established guidelinesand best practices.• Creates graphical reports to visualize network performance and uptime tomanagement members using Solarwinds.• Troubleshoot routers, layer 2 and 3 switches, and network firewalls.• Handles whitelisting and troubleshooting of firewalls such as Fortigate FW,Cisco Firepower Management Center and Palo Alto FW.• Provides support for wireless user connectivity using Aruba Wireless LanController and Aruba Clearpass.• Network Monitoring via Solarwinds and ISP MRTG• Caters requests via ticketing system Oneapp with strict compliance of SLA.• Performs monthly backup of configurations for all network devices(Cisco,FGT, PAN)• Virtual server configuration on Citrix LB.

• Recruited to provide technical support to clients; Maintain infrastructureefficiency within the network; Configure routers/core switches/managedswitches;• Technical Support on Autodesk Products such as Revit, AutoCAD and otherAutodesk Products used by the company.• Technical Support on RIB iTWO Server(C&S).• Technical Support on TEKLA Software(C&S).• Maintains and manages Network Attached Storage (File structure, accessmanagement, permissions,etc.)• Network Infrastructure – maintains and manages network infrastructure inthe area of responsibility to ensure business continuity (configuration ofnetwork equipment such as routers, managed and unmanaged switches,core switches).• Setup of remote access for workstation and server connection.