Joyce Zahacy Email & Phone Number

High Prairie, Ab, Ca

Remote

Reporting into the Manager of ERP OCM Central Services, I am providing project coordination across a team of workstreams. The role is new so details will be updated soon.

Remote

Worked with the Project Management Control Office developing processes and providing project support during NRFP and cutover on a Platform Implementation project. Continued working on Smartsheet dashboard and report development. Gained some excellent experience as a Smartsheet System Administrator.

Remote

Smartsheet administration and subject matter expertise - Manage access levels (admin, editor, viewer) across stakeholder groups to ensure project data sharing aligns to IMO guidelines - Create and manage an integrated system of team sheets to simplify inputs and reporting on program status and ensure data integrity - Use of several intricate formulas to provide summaries for key performance indicators and enable complex automations - Establish and mature automations, scheduled to a key date or data change, such as - Messaging to stakeholders to alert of changes to key dates or status updates - Update data elements based on changes in other data points to limit the need for manual changes - Request updates or data corrections from project team members - Design, build and maintain dashboard to provide overview on performance metrics in real time - Develop training presentations and quick reference guides for end users - Lead training to project members - Develop user defined solutions for automated updates, data sharing, and reminders - Develop reports and automated messages to enable IMO to identify issues with and updates for project controls - Provide guidance on Smartsheet usage for various end user needs Other duties - Support project status reporting through budget reporting, developing presentation slides and providing communications - Attend and support project update meetings to capture and track tasks and updates - Support project budget reporting - Provide meeting logistics

Remote

Provided go live and project support to the TRBK team at ATB for a year and a half, supporting the install of their SAP update. Worked within a newly developed Project Management Control Office alongside the Project Management teamCreate, maintained control processes for team time entry, onboarding, RAID management, status reporting, forecasting and document management

Edmonton, Canada Area

Provided Project Coordination for an ERP program to move all employees to an SAP solution for Supply Chain, HR and Finance transactoinsProvided support for the Training, Role Mapping, Hypercare, UAT and Executive project teamsDeveloped a communication strategy for a support initiativeCompleted junior PM functions (project plans, schedules, work packages)Moderated and maintained Hypercare sessions across 10+ Webex accountsWorking remotelyCreated various templates for status / attendance reporting and mass changes within the 1GX systemDispersed communications and guidelines on behalf of the program to role specific end usersCreated and maintened Quick Reference Guides for system transactions

Canada

Headed across Canada with my husband on motorbikes to camp, learn, explore and experience. Acquired the following experience: - Relaxation - Blogging - Adaptability - Canadian cultural knowledge - Camping on a motorbike

Edmonton, Canada Area

Project Manager to work on branch development project in the Initiation phase. Engaged various department SMEs to capture and estimate the cost and schedule for a highly integrated project. Project Manager to deploy PPM module into Service Now to support Power BI developed reporting across project lifecycle (from Business Roadmap and Resource Management to Project Status and Consolidated Risks). This implementation includes UAT to assess customization needs; UAT to assess change impacts due to tool suite upgrade; development of training material and roll out of training to PMO staff.Project Manager of a Dashboard Project (as part of an Information Management Program)Provided end to end facilitation on a ten-month project to design and develop a dashboard reporting on the quality of data in a specific domain. The dashboard was architected to be expansible as new subject areas are identified. High level deliverables include:• Project documentation (Charter, Risk/Issues Logs, Status Reporting)• Mock up to prototype development of front end interface• Back end architectural solution• Development of supporting Data Quality Management processes

Edmonton, Canada Area

Coordinator for enterprise Data Warehouse and Data Governance projects, working with Project Manager, Project Leads and StakeholdersTrack project issues, risks and coordinate mitigation strategiesProject status reporting to varying stakeholder levelsRestructure and maintenance of the Project SharePoint site to align with PMO guidelinesDevelopment of Project Communications Plan and Project Management PlanJunior project coordination for subset of overall project deliverables – includes creation and maintenance of project schedule (MS Project) and development and documentation of approachCoordinate successful delivery of Special Team initiatives to remediate specific data issues Maintain document control and log updates throughout life of projectAssist with development and maintenance of budget approachFacilitate project team engagement initiativesDevelop and maintain project templates and process documents

Edmonton, Canada Area

Did a short stint with an amazing project team validating their business case during Initiation. Performed Business Analytics for their Technical and Human Resources streams.

Support for department and project manager on Cúram software enhancement / upgrade project ($10M, ongoing) used for field staff to track data for children and youth in Alberta over 3 concurrent releases in varying stages of project lifecycleProvide document development, maintenance and control or change management strategy, status reporting, and stakeholder presentationsSchedule, facilitate, take minutes and track action items for project management team and project team meetingsIdentify and track risks on risk log and identify need for mitigationTrack contracted resource invoicing to report on invoicing accuracy and contract burn rateSupport Technical Writer in proofreading, editing and formatting user guides, tip sheets and releases as well as the creation and editing of supporting documentationAssist Project Manager to track deliverables to project timeline and schedule reviews and sign offs for deliverablesSchedule, facilitate, and track items from Change Management team meetingsProvide editing, proofreading and formatting to change management communication documents, user guides, tip sheets and memorandumsCreate process flow, gating, schedule, and swim lane documents to support socialization of application changes and enhancementsDepartment Coordination and SupportSharePoint (2010) administration and records keeping expert for naming conventions, versioning, file structure, and metadata taggingObtained Certified Associate in Project Management (CAPM) certification from Project Management Institute, May 2016Gained solid working knowledge of Adobe Pro X, Adobe LiveCycle, Opinio Gained firsthand experience in cross-ministry project management and government structured project lifecycle controlsFurther developed skills in MS Visio (2010)

Edmonton, Alberta

Coordination for enterprise wide program to replace legacy apps and systems with integrated safety applicationManagement of identified risks and initiation of mitigation strategiesTracked projects to baselines to identify variances and initiate corrective actionsAssisted with BA process / business requirements gathering and proofreading/editing Assisted with business proposals, project charters, budget and schedule baselines, quality and transition plans Facilitated and tracked the management of CRs and DRs and impacts to projectProvided risk analysis; created RACI Coordinated install, management and decommissioning of networked communication structures Provided junior PM on projects during the initial and close out phases Developed semi-automated reporting tool on spend / project work to aid in assessing budget / schedule variancesDemonstrated mentorship in project status reporting, project budget reporting, financial and vendor management processes and adherence to PMO standardsMaintained 7 SharePoint sites as administratorMaintained document control across all project phasesFacilitated Telecom installation for 10+ construction projects ($500k-$10M) by providing effective stakeholder management across multiple business units and external vendors and tracking aspects of schedules and work in real timeIncreased efficiency of the Telecom role through creation and successful implementation of Role Process document and trackable real-time task scheduling toolWorked with Network Application and Telecommunication installation vendor to identify varying costs to create estimations and budget forecasts for new projectsProvided scheduling coordination for Telecom installs; scheduling occurred within project team, with business, with other company departments and with external vendors Mentored department administrative assistant, and new PM resources ion process, policy and application systems

Edmonton, Canada Area

Project Coordination and Logistical support for large IT outsourcing RFP Developed project administrative skills including budgeting, status and financial reporting, issue resolution, and stakeholder engagementChampioned RFP outcomes to project management department by aiding with development of communications, reports and facilitating engagement sessionsAided Vendor Management Office to develop and socialize new processes across IT department through creation of presentations and documentationAssisted RFP team with the development of communications to enterprise wide stakeholder groupsAided in management of budget and schedule baselinesDeveloped annual IT department $5M workforce forecast for 130 person departmentAssisted IT department with change management activities for organizational, physical or process changesSupported several refresh initiatives (software / hardware)through coordination with IT Operations and development of User Guides and Quick Reference sheetsAssisted manager and director in identifying business impacts of IT project to streamline support by incorporating a support model aligning IT strategies and processes with business department Assisted IT implementation of new applications and software upgradesPart of 4 person team to document and present process flow across IT to create better cross-functional understanding Saved company several thousand dollars by identifying and correcting flawed invoicing practice Created ‘All in One’ listing on SharePoint to aid administrative team to track workforce data Developed presentation skills through membership of Administrative Professionals Team

Edmonton, Canada Area

Assisted VP with crafting and disseminating progress reporting to government stakeholders through quarterly reports, email updates and ad hoc enquiriesImproved records management system of team by incorporating company records and retention standardsProvided administrative support to CIO when EA absentProvided meeting preparation, logistical and onsite support for annual board of director and shareholder meetings as well as other corporate functionsAssisted with scheduling of corporate air fleet Successfully planned and executed event coordination of large annual shareholder meetingSupported EA in management of communications and staff knowledge transfer during organizational and process or policy changesTracked and dispersed company art collection using MS Access based inventory systemLiaison to in house and external vendors for maintenance, janitorial, security and hosting staffAssisted VP with crafting and disseminating progress reporting to government stakeholders through quarterly reports, email updates and ad hoc enquiriesPart of team to gather requirements, identify topics and speakers, provide speaker training, vendor management, venue management and scheduling for large corporate and vendor wide Engineering conferenceCoordinated project to identify effective tracking system for corporate art collection: Gained advanced skills in iExpense reporting, PeopleSoft time tracking, and MS Excel macro development

Edmonton, Canada Area

Reception to multifaceted insurance officeOrdering, dispersal and tracking of inventory to vendors for car detailing and security brandingCreation of sales report documentation for multiple vehicle dealerships across AlbertaUpdates and close outs of customer policies using in-house softwareTracking of several client accounts using in house developed Excel tracking systemOn site contact for network connectivity and file backup systemImproved efficiency by creating and maintaining tracking file of dealer sales and warranty paymentsScheduling meetings, taking minutes, distributed information and decisionsAssisted with coordination of large company golf tournament hosting 40+ teams and 10+ vendors to specific timeline and budget through vendor and venue management, scheduling events and teams, soliciting vendor provided prizes, onsite catering and staff managementCoordinated procurement and dispersal of corporate promotional productsAssisted support team during transition of managerial staffProvided support to office staff in identifying and preparing for business impacts during switch over of database application used to track warranty and insurance products by scheduling meetings, taking minutes and reporting findings back to head office and VP Streamlined tracking of dealership sales and incentive programs by improving tracking systemImproved client engagement of warranty products by providing Warranty Manager with support on project to create clearer communication on products to clients

High Prairie, Alberta, Canada

Processed land use applications for exploration and forestry usage using web based, in house database applicationsUsed in house and self-developed tools / processes to create status and tracking documentation on lands application statusImproved processes for records keeping and data entry for lands applications to increase efficiency in tracking and monitoring land useCross trained in support roles for Fire Protection, Environment, Public Lands and Fish & WildlifeProvided accurate and efficient customer service in person and on the phone to clients purchasing licensing, permits, maps, reporting infractions or enquiring on policyProvided administrative support to managers of other departments as vacation / vacancy cover offProvided on site IT support for network and computer connectivityPerformed workforce time tracking and auditing using government specific tools to aid HR group in processing payProvided cover off for Office Manager and Payroll Administrator during extended absencesActively supported District Manager during organizational changes of administrative / managerial teams and ministry through communications development and scheduling / minute taking of service area meetingsScheduled training sessions and uploaded user guides and information on new HR application aid in department’s adoption of policy changeProvided information on process and policy changes arising from updates to staff collective agreementGathered further knowledge in network servers and computer applicationsDeveloped and maintained role process documentation, how to guides on database systems and business functions, creating easy transition to replacement resourceSuccessfully processed 100+ land applications in four days to prepare Forestry officers for workload management over the holiday season and into the new year

Mclennan, Ab

Maternity cover offRecords management for Northern Alberta facilities departmentProvided management to department when manager absentInventory control for youth and job opportunity facilities across AlbertaAsset tagging / tracking using company database softwareBecame familiar with Alberta Government processes and policiesGained supervisory skills in multi-faceted support officeCreated report documentation on inventory status and surplus;Streamlined asset tagging system by identifying areas of overlap between main and satellite offices

High Prairie, Ab, Canada

Provided logistical support to all continuing education courses, including venue booking, catering, scheduling instructor / students, booking equipmentCreating / maintaining feedback reports sent to stakeholders (instructors, community reps / groups, management, Aboriginal organizations)Provided proofreading, content, and editing of documentation use to create Continuing Education calendarLiaison to 21+ community sites across Northern Alberta for continuing education availability, instructor notifications, document controlCreated in-house developed manuals for various courses using in-house department branding softwareFirst point of contact for continuing education instructors and students Provided ad hoc reporting using self-generated data on course successManaged small research project to identify and test out of box software solutions to aid Continuing Education managers in tracking course data including cost, income, instructor hours, where courses were offered, when courses were cancelled to provide quick reporting to management and executive management on community engagement and course successSupported Upgrading department with student management and intake testingInstructed ‘Introduction to Computers’ and ‘Introduction to Publisher’ (Windows 95)Provided onsite support for computer set up and network connectivityStarted as reception in Registrar’s office and moved to Workforce Development adminCreated guide for front end administrative staff covering all information on courses, instructors and college to aid in fielding client inquiries; idea still being used Gained familiarity with network servers / platforms and computer operating systems Created and maintained website for Prairie River Community Education Council to inform public on development and personal interest sessions offered to northern communicates through partnered subsidization; courses could be easily updated, changed or cancelled through integrated spreadsheet application

Certified Associate, Project Management

Successful completion of certification exam May 1, 2016.

Ms Project Server Administration

Currently completing online self study of MS Project 2013 Server Administration.

Matriculation Diploma, 12

Activities and Societies: Basketball; Yearbook;Was class valedictorian

Core Certification, Smartsheet

Passed Core Certification exam in April 2023

Core Certification, Smartsheet