Jorge Zarate Email and Phone Number

Install and configure computer hardware and software, including operating systems, applications, and drivers.Troubleshoot technical issues and identify solutions to problems.Maintain and repair computer hardware and peripherals, including replacing components as needed.Set up and configure new user accounts and profiles, including email and network access.Maintain accurate documentation of computer systems and networks, including inventory and configuration records.Provide technical support and training to users as needed.Monitor and maintain the security of computer systems and networks, including applying security patches and updates.Recommend and implement improvements to computer systems and networks.-Support virtual infrastructure platforms Citrix , Telegence, Icare, Iconnect-Support MFA and SSO integrations, Okta-Administering SCCM, Active Directory, group policy-Testing and certifying hardware and software technologies -Follow IT change management governance & process-Provide on-site support of physical desktops, hardware, peripherals, printers, etc-Service Now -Cisco AnyConnect-Remote Viewer-Incident Management-2 Factor Authentication (Duo) MFA- G-Suite

Provide technical support and assistance to customers via phone, email, and chat.Troubleshoot technical issues with internet, television, and phone services and identify solutions.Answer customer questions and provide support and guidance as needed.Maintain accurate records and documentation of customer interactions and issues.Work with other team members and departments to resolve complex issues and escalate as needed.Stay up-to-date on new products, services, and technologies and provide customers with accurate and relevant information.Meet or exceed performance targets, including call resolution and customer satisfaction.

Install and configure computer hardware and software, including operating systems, applications, and drivers.Troubleshoot technical issues and identify solutions to problems.Maintain and repair computer hardware and peripherals, including replacing components as needed.Set up and configure new user accounts and profiles, including email and network access.Maintain accurate documentation of computer systems and networks, including inventory and configuration records.Provide technical support and training to users as needed.Monitor and maintain the security of computer systems and networks, including applying security patches and updates.Recommend and implement improvements to computer systems and networks.

Develop and implement strategic plans and business goals for the company.Manage financial performance, including creating and monitoring budgets, forecasting revenues and expenses, and making informed business decisions.Build and maintain relationships with customers, partners, and employees, including negotiating contracts and agreements and providing excellent customer service.Oversee the day-to-day operations of the company, including managing a team of employees, coordinating logistics and transportation, and ensuring the efficient and timely delivery of goods.Ensure compliance with all relevant laws and regulations, including safety standards, insurance requirements, and employment laws.Represent the company in industry and business-related activities, including attending conferences and networking events and participating in industry associations.Continuously assess and identify opportunities for growth and improvement, and implement strategies to drive success.

Answer 911 and non-emergency calls from the public and assess the nature and urgency of the situation.Identify the location and type of emergency and dispatch appropriate police, fire, and medical personnel to the scene.Monitor the status and location of police, fire, and medical units using a computer-aided dispatch system.Provide ongoing support and assistance to officers and other emergency responders, including relaying information and providing updates on the status of the call.Maintain accurate records and documentation of calls and dispatches.Communicate with other agencies, such as state and federal agencies, as needed.Perform administrative duties, such as maintaining equipment and supplies, as needed.