John Dimarzio Email & Phone Number

Princeton, New Jersey

• Provide day-to-day technical support including but not limited to Cisco IP phone configuration and management through Cisco Unified Comm Manager, Lotus Notes 8.5 user account creation and management, Wireless and Hardwire connectivity issues, New IPhone, Android, phone configuration and email setup, Active directory user account management, OU organization, assign global policy, Base imaging on all new HW Platforms using Acronis, Conference and AV room Issues, Attentive support for all VIP’s, Support for MacBook.• Install, configure and troubleshoot desktops, laptops, tablets and phones in a heterogeneous environment.

Jersey City, New Jersey

• Work with service delivery Manager and act as key liaison for client to help meet all SOW and SLA objectives.• Provide third level support for client hardware and software issues.• Act as team lead to 8 desktop technicians in a fast paced 300 user environment.• Windows 7/XP/10 desktop images utilizing Ghost and Acronis software.• Administered small private network for Software and Hardware in pre-production test environment.• Configured and diagnosed handheld devices that support corporate Email (IPhone, IPad, Android Blackberry)• Installed Software and Patch upgrades to systems through Marimba Package tool Via Active Directory.• Troubleshoot Client Outlook issues (.Pst/.Ost files, Send and receive errors etc.)Provided Executive Office support requiring exceptional interpersonal and customer handling skills

Jersey City, New Jersey

• Configured Windows 2003, 2008 servers in both clustered and non-clustered models, also deployed and managed proprietary equipment related to The Daily News production environment.• Implemented VMware ESX hosts including Dell MD3000 Direct Attached storage using iscsi Technology reducing 75% department cost and overhead.• Performed complete hardware breakdown and setup of new MDF including server racking, cabling from 110 block to patch panel, wire management, Horizontal runs, and KVM placement and setup.• Worked to manage and streamline Active Directory organizational Units, as well as user account and global policy issues.• Documented network problems and resolutions for future reference.• Proactively monitored network devices and responded to all alarms in a timely manner by use of SNMP, and Site scope monitoring software.• Implemented and configured Arcserv disaster recovery solution as well as Performed routine backups and archival of files stored on the network.

Edison, New Jersey

• Onsite Service Technician to Roche Diagnostics, built configured and tested Windows NT PDC’s, BDC’s, and member servers utilizing Raid 5.• Created user and group accounts, administered security permissions, installed and configured DHCP, WINS service.• Daily troubleshooting of TCPIP, DNS, WINS, and RJ45 connectivity issues.• Troubleshoot printing issues regarding end user errors.• Initiated ideas and participation in Windows NT, 2000 and XP roll out.• Delivered, loaded, unloaded, counted and organized site inventory.

Bachelor Of Science, Technical Management

Net+/Mcsa/Ccna

Completes 5 Month course in CCNA/MCSA studies. MCSA and CCNA CERTIFICATIONS - PENDING