Jeroen Zeeman Email & Phone Number

Amersfoort, Utrecht, Nederland

Ede

Gouda

Ownership of the ITIL processes Incident, Change and Problem and Configuaration management. Monitoring generic process quality, efficiency, perform data mining, develop and implement quality and efficiency improvements.

Responsible for Incident Management. Also involved in escalations, service review meetings, administrative processes etc.

Responsible for the ITIL processes Incident Management and Problem Management. From a wider view I have been involved in different projects and did some interim people management

Responsable for Sales, functional product design and organization

Managing escalations

Utrecht En Omgeving, Nederland

Managing Service Escalations for enterprise customers

As the teamleader of the Service Desk I was responsible for all dlivered services to the customers.