Meet queue utilization expectations based on business needs and coordinate with the manager on activities outside the queue. Utilize time effectively to focus on priorities and meet metrics. Follow and promote all procedures and guidelines for case handling, ensuring compliance across the team to provide consistent, high-quality responses to customers and members.Share ownership of the strategic pooled queue and provide backup support for team members, ensuring that service levels are consistently met. Manage support for a dedicated portfolio of Sales Partners while also offering backup support for colleagues. Share account insights within the account team to better support the success of the account.Utilize strategic thinking and demonstrate complex reasoning regarding the importance of the customer experience, from relationship development to issue resolution, considering both the customer's business and objectives. Review processes and make recommendations for improvement, inventing new ways to develop effective and scalable solutions that deliver value to customers. Collaborate with others to drive consistency and identify process gaps.Maintain knowledge of products, processes, and tools, sharing this knowledge with others to build their expertise. Plan, drive, and execute larger cross-functional projects with a broader impact.

The Strategic Support Partner position serves as the point of contact for all contacts and support aspects within the Global and/or Connected Enterprise Group accounts in addition to any branding or media features. Helps to identify opportunities for proactive discussions with decision makers and users to make recommendations as to how LinkedIn may assist in meeting overall hiring objectives as well as corporate branding. Act as the customer’s source for all LinkedIn product information and communication for optimizing LinkedIn services.

As a Senior I helped to provide leadership and direction to a team of Product Engagement Consultants to ensure their overall success. Implemented coaching and guidance in both individual and team sessions in regards to delivering quality member experience while maximizing sales efficiency. Helped to analyze daily and quarterly operational data to measure and increase ROI and drive efficiency gains. Responsibilities:•Supported proactive and reactive inquires to drive revenue through paid services•Provided email and phone support as needed per incubation efforts•Provided the team with thought leadership, coaching, and support as needed•Inspire and motivate teammates and bring innovation to the sales and support process to help accelerate growth trajectory.•Served as the voice of compassion and authority on client communications, and as the point-of-contact for the Acquisition & Engagement team•Managed escalations and participated directly in all aspects of the acquisition and support cycle to ensure members success•Provided constructive feedback to management regarding necessary changes and updates, including policies, upgrades ,customer care issues, and general pulse of the team. •Analyzed metrics, reports and data trends to measure impact and develop action plans to manage departmental challenges•Developed and fostered relationships with cross-functional partners to implement incubation efforts that solve for challenges the organization is facing•Collaborate and communicate with a team of global partners to drive best practice initiatives •Contributed to the development and implementation of workflow process improvements.•Developed and maintain relationships with business partners to ensure alignment with cross-functional teams resulting in an overall positive impact to the business.•Implemented strategies to increase customer loyalty and drive results for churn prevention for the organization.

The Inside Sales Associate is responsible for providing professional support to the North American field sales team. The primary focus of this is innovative lead generation identified through an educated variety of approaches including printed and electronic medium coupled with strong customer interactionResponsibilities:• Generate and/or qualify sales leads within a prescribed geographic territory and designated accounts • Convert incoming leads into qualified customer engagements for channel partners and/or the field sales team to work to closure• Create clear documentation of interactions/activities to date and recommendations for next stage • Assist with the scheduling of client visits and sales meetings for Field Sales and Channel Account Managers• Assist with the continual improvement and delivery of strong day- to-day processes and systems for lead generation• Help develop efficient use of salesforce.com and the appropriate automation of process. • Work with the Sales and Marketing teams to assist in the follow-up activities related to specific marketing campaigns and webinars.

Sell to Dells products and services via telephone * Provide technical and administrative information to quote prices * Sell Dell products and services by responding to inbound or placing outbound customer calls by overcoming objections and entering into IDD * Ensure customer satisfaction * Mentor and Coach Representatives. * Follow up with leads generated by national advertising campaigns

Responsible for receiving initial incoming call, email and web based request from customers requiring assistance with Aqua Logic User Interaction productsResearching and determining customer entitlement for support via company's CRM tool SiebelAssessed information being reported by customers to open incidents in the appropriate manner with regard to subject, product area, and critically Monitoring incident levels of all support team members and assist in managing at appropriate levels, handling password resets, software download issues and basic troubleshooting as necessaryAssisted manager in daily operations with maintaining quality customer contact information within Siebel, reviewing CSR's daily job function documentation to ensure information was up to date with current trends, creating report metric spreadsheets of daily stats, and case re-assignments as necessary and all other tasked deemed appropriate by management.

Responsible for working directly with Business online customers, and internal and external contacts to resolve customers online banking issues and request by listening to customer problems, responding to and/or performing extensive research on financial products and services to resolve the company's executive issues, problems or concernsObserved representatives' work and provided coaching and mentoring Recognized the sales opportunities in each call; listened to the customer's needs, profiled the customer's accounts, asked probing questions and offered products that enhances the customer's banking experience with Wells FargoResponsible for coaching peers on new programs and applications with in business online customer service center, as well as working with a team of programmers to help develop a system wide bank CSR application.

Responsible for servicing customers to ensure they were completely satisfied with their experience at Enterprise Promoted to assistant branch manager within one yearResponsible for branch success of all core areas of growing business, fleet management, and the increase of operating profit by reducing branch expenses Created databaseEnterprises performance based promotion system, was able to establish high levels of branch performance, and in doing so led to promotions to larger fleet sized branches, and being awarded the responsibility of running an independent rental branch

Member of the Army's field artillery teamPrimarily responsible for leading, supervising or serving in intelligence activities such as target processing division and battery artillery and maneuvering brigadesResponsible in preparing and disseminating fire support plans by determining high value targets location by using computer, satellite or manual calculations.Systems ExperienceMicrosoft Office Applications (including Excel, Word, PowerPoint, Outlook) Knowledge in Siebel CID and IDD