Jennifer Zeni Email & Phone Number

Melbourne, Fl, Us

Florida, United States

Successfully established and nurtured relationships with 130 districts through effective onboarding processesConducted strategic territory meetings with sales and professional learning teams to optimize renewals and usage through data-driven analysis of license allocations and health auditsPrepared and delivered insightful reports on teacher, student, and product usage to both internal and external stakeholders, specifically targeted towards school and district administrators… Show more Successfully established and nurtured relationships with 130 districts through effective onboarding processesConducted strategic territory meetings with sales and professional learning teams to optimize renewals and usage through data-driven analysis of license allocations and health auditsPrepared and delivered insightful reports on teacher, student, and product usage to both internal and external stakeholders, specifically targeted towards school and district administrators, with an unwavering commitment to accuracy and comprehensivenessEstablished a reputation of reliability and trust among my sales and professional development partners through consistent follow-through and delivering on my commitments in a timely mannerParticipate in committees to continuously improve processes and deliver innovative solutions to address evolving challenges within the field of educational technologyDeliver comprehensive online training sessions to educators and technology coordinators, fostering their knowledge and mastery of our platform and its capabilities, as well as their respective roles and responsibilitiesFacilitate administrative support for customers to cultivate positive relationships and enhance their overall experience throughout their customer journeyRegularly providing technical support for auto-rostering processes such as ClassLink, Clever rule sharing, SSO, and LMS integrations, leading to successful resolution and high levels of customer satisfaction Show less

Fort Lauderdale, Florida, United States

Efficiently managed the onboarding and ongoing support for 704 total accounts in my territory, including both back-to-school and new/renewal accounts, through a combination of utilizing automated processes and tailored/customized email communications, along with the support of the exceptional customer service team as requiredProvided expert support and guidance in the realm of rostering methods, including CSV, Clever, Google Classroom, and LTI connections for platforms like Canvas and… Show more Efficiently managed the onboarding and ongoing support for 704 total accounts in my territory, including both back-to-school and new/renewal accounts, through a combination of utilizing automated processes and tailored/customized email communications, along with the support of the exceptional customer service team as requiredProvided expert support and guidance in the realm of rostering methods, including CSV, Clever, Google Classroom, and LTI connections for platforms like Canvas and Schoology. Utilized a combination of industry knowledge and customer research to provide optimal solutions and experiences to customersImplemented and maintained a robust tracking and analysis system for account health using SalesForce, providing clear and transparent data across departments through the utilization of our custom "360 View" platformConducted proactive and informative outreach to administrators and/or teachers to stay abreast of their goals and usage expectations, and tailored communications accordingly based on the health status of their accountsCrafted targeted email communications, incorporating end-of-year and back-to-school best practices, tailored to the specific rostering method utilized, as well as salesforce email campaigns aimed at maximizing usage and elevating account health ratingsConcentrated on maintaining customer loyalty by prioritizing accounts in their initial year with our product and those with subpar account performance, through regularly-scheduled email campaigns promoting professional learning opportunities and fostering teacher engagementPrepared regular, comprehensive reports for the territory performance review, showcasing at-risk accounts and outlining strategies to ensure high renewal rates Show less

Lighthouse Point, Florida, United States

Consulted with and guided safety directors of multi million dollar companies to ensure a tailored reporting communications process of their company structure and implemented our program to meet and exceed their expectations resulting in a 95% average renewal rate and a lucrative ROICollaborated with the engineers on enhancements in functionality to our existing website, and reporting/analytical features therein bringing the customer’s perspective to their design and… Show more Consulted with and guided safety directors of multi million dollar companies to ensure a tailored reporting communications process of their company structure and implemented our program to meet and exceed their expectations resulting in a 95% average renewal rate and a lucrative ROICollaborated with the engineers on enhancements in functionality to our existing website, and reporting/analytical features therein bringing the customer’s perspective to their design and developmentDesigned tutorials on our website and product usage as well as best practices and hosted live professional learning webinars on our program monthly for key accounts and as needed for other accountsProvided administrative support to the sales team with leads database management, scheduled sales meetings, created presentations and put together marketing packagesManaged customer service team of 5, including the production/shipping departments leading to a reduction in employee turnover by 70% less than years priorInterviewed, tested, hired and trained customer support representatives and trained new sales team members on our products and servicesStreamlined processes for account documentation processes and filing/distribution of online/call requests and forms using engineered developed automated logging and revised distribution of responsibilitiesEffective liaison for cross functional teams (manufacturing/shipping, engineering, customer service, call center, sales, and executive teams) fostering a sense of teamwork and collaboration Show less