James Ziemer Email & Phone Number

Lebanon, Nh, Us

Lebanon, Nh, Us

West Lebanon, New Hampshire, United States

Working as an Enterprise support specialist expanded my skill set into areas not previously explored, including MSSQL database maintenance, database structure, Citrix/Thin client operations, and other essential functions for running offices at scale. Gained a comprehensive understanding of these skills and effectively applied them to support large-scale practice management systems and ensure seamless office operations.• Provided technical support and collaborated closely with frontline support techs to ensure they had the knowledge and resources necessary for excellent customer service.• Developed and shared ideas to improve support, product offerings, and workflows.• Participated in training and special projects to strengthen skills and stayed up-to-date on products, support information and standards.• Possess a deep understanding of the challenges involved in deploying and managing Dentrix Enterprise in a SaaS and thin client environment.• Assisted practices in maintaining HIPAA compliance while using the software.• Developed excellent problem-solving skills and a deep understanding of the software's capabilities and limitations through extensive experience in providing technical support for Dentrix Enterprise.• Dedicated to providing excellent customer service and ensuring every customer is able to get issues resolved.• Expertise in providing technical support for Enterprise solutions and working with Tier 1 support techs to help practices overcome challenges

As the Electronic Components Department Manager at Fry's Electronics, I provided free help desk support to customers by asking questions to determine the nature of their problem and walking them through the problem-solving process. I assisted with a wide range of technical issues, including routers, switches, PoE injectors, range extenders, CPU/GPU recommendations, HDD recovery options, differences in RAID, network-attached storage options, home automation, data recovery, and more for customers seeking enterprise business solutions, SOHO, and homelabs. In addition to providing technical support, I managed both the products and staff flow for the department. Ensured that there was adequate coverage for the department by scheduling around associate availability, and provided training to new staff members as needed. Created new organizational systems to improve efficiency and productivity within the department.Overall, my experience as the Electronic Components Department Manager at Fry's Electronics allowed me to develop a deep understanding of a wide range of electronic components and their applications. I take pride in providing excellent customer service and strive to ensure that every customer has a positive experience when seeking technical support.

Served in the military for six years, focusing on advanced communications technology and systems. Spent nine months undergoing precision training in the Signal Corps at FT Gordon, Georgia. Managed a local CISCO call-manager setup for phone communications, incorporating satellite trailer technology for external communications. Also provided support and answered inquiries regarding communication systems.

Worked independently to perform intermediate computer maintenance and repair tasks. Initialize the computer’s first-time setup with both the manufacturers installation disks and Geek Squad's specialized disks. Returning customer’s issues would vary from Virus & spyware removal to Email or Printer setup, Data Backup and Transfer, Data Recovery, or Hardware Questions.

Truck And Bus Driver/Commercial Vehicle Operator And Instructor

Military Occupational Specialty, 25B - Information Technology Specialist