- Streamline the development and deployment of custom software solutions, ensuring smooth integration of lab systems and small-scale automation tools.- Align software functionalities with operational needs by coordinating closely with lab formulators and outside collaborators.- Monitor and maintain critical lab systems, actively troubleshooting and optimizing for reliability and scalability.

• Contributed to a Stevie Award-winning team of Support Engineers for two consecutive years to provide unparalleled service to the engineers of over 200 teams utilizing Kustomer’s help desk software.• Reached SME status for the following categories: Kustomer App Development, Helpdesk Chat implementation (iOS, Android and web SDKs), Data Migration from competitor CRMs and Event Analysis via Kibana and other backend software.• Improved Support ticket feedback and issue resolution times by 12% year over year for both EU and East Coast teams, leading to numerous praises and contributed largely to retention rates and overall ARR.• Conducted workshops, troubleshooting sessions and success meetings with dedicated clients alongside other CS departments to orchestrate 3 successful large-scale launches, receiving immaculate feedback through post-implementation and beyond.• Audited and worked extensively with internal Webhooks, the resulting REST API-based event logs and backend data models. Expert-level assistance with these applications led to lasting and exciting B2B client relationships.

• Composed hundreds of well written sales pitches to contribute to and maintain an ever-expanding customer base each week • Improved relationship-based accounts spanning all of Manhattan and Brooklyn, creating a steady flow of yearly business • Hosted various tasting panels and client dinners to develop deep client relationships and drive sales to increase overall

-Run all matters of daily function for a busy boutique bottle shop in Park Slope-Organize locally focused advertising campaigns-Coordinate promotional tasting events both on and off premise-Handle purchasing of all manner of wines and spirits coming into the shop-Manage and train a small group of some of the highest recommended sales associates in NYC

• Developed a web platform using BevMedia and the Shopify API which became a well-received and highly effective storefront • Ordered wines for weekly inventory demands and educated customers during customer tasting events • Maintained a quarterly newsletter which spoke of rotating offers from distributors as well as detailed descriptions, tasting notes, etc

-Compose, edit and publish weekly articles on a variety of different facets of the wine industry-Research and report on new and emerging trends among the craft beverage community-Manage community response to opinion articles put forth comprehensive material on the rising stars of the wine world -Manage daily storefront operations including opening/closing, paying out employees and cashing out register

-Editorial internship at the metropolitan NYC office location-Organize and document wines provided for tasting panel sampling-Locate and place tasting notes and ratings in their appropriate category within a wide-reaching publication office-Learn first-hand how the operations of a large publication ebb and flow

-Arrange weekly educational tastings of anywhere from 10 to 20 wines per week -Provide expertly-written tasting notes and product descriptions with aim to massively invigorate sales numbers and a widen customer base -Maintain and organize storefront and cellar by category and appellation for maximum efficiency -Constantly conducting research of newly arriving vintages/producers -Analyse sales reports in effort of bringing only the most renowned and demanded wines to a "whale" customer base

-Expertly pitch rotating menu of offerings, as well as present them formally to guests-Assist with education of food and wine pairings to co-workers to drive wine sales forward while creating memorable dining experiences-Exercise optimal service procedures regarding traditional steps of service with unwavering consistency and efficiency -Ensure guests are treated with the hospitality expected from that of a Michelin-starred restaurant