Jason Zimpfer Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Enabled and inspired VPs, directors, and internal stakeholders to develop and implement impactful retention strategies for the degree Student Success department. Retention-focused member of the center for excellence team with a book of business of 250+ individual contributors, 50+ degree offerings, and 15k+ students.- Led and scaled organizational change management efforts and partner professional development as part of the center for excellence team, resulting in a 3% increase in student return rates.-Successfully drove the adoption of SMS texting for 2U's student success department by operating as the product adoption manager, increasing monthly SMS messages to 2000+.- Defined and disseminated retention and account management best practices through the development of a Leave of Absence Coaching certification, including conducting formal coaching call reviews and partner-specific root cause analysis, leading to an average student retention increase of 5-10%.- Developed, enhanced, and implemented the student success department's Key Performance Metrics to improve student engagement and retention, resulting in the successful adoption of an enhanced performance assessment framework.- Received the highest accolades from partners and stakeholders, earning over 25 positive feedback responses in an internal stakeholder survey for two consecutive years, showcasing a consistent commitment to exceeding expectations and fostering positive relationships.

Denver, Colorado, United States

Managed the student experience of 200+ students through coaching, assessing retention risk, and driving pipeline metrics to ensure student graduation. Pioneered the role and defined the job expectations. Consistently achieved a Net Promoter Score above 90.- Developed and implemented customer onboarding materials and drip campaigns, resulting in +20% increased training attendance and a 7% reduction in new student melt.- Developed actionable insights for retention, renewals, and cross-selling by synthesizing quantitative and qualitative data resulting in all time high LOA return rates and Net Promotor Scores.- Consulted on and implemented credit forecasting and retention tracking tools in our CRM, Salesforce, resulting in a significant increase in retention outcomes (+10%), program satisfaction (+8 NPS), and outreach precision.

Landover, Maryland, United States

Effectively managed the student pipeline, guiding students through their academic journey and ensuring timely degree completion. Implemented process improvements to enhance program operational efficiency and student satisfaction.

Baltimore, Maryland Area

Implemented various standardized tests for the Word Generation Curriculum throughout the Baltimore City School System. Complied, anonymized, and organized testing data. Built relationships with K-12 teachers and administrators.

Baltimore, Maryland, United States

Palmer Township, Pa

Bachelor Of Science (Bs), History

Activities and Societies: Phi Alpha Theta History Honors Society Lambda Kappa Tao Film SocietyFocus in education and teaching certification.

General Studies

Education record