Jason Zimpfer Email & Phone Number

As a seasoned servant-leader and accomplished SaaS professional, I have honed my professional skills in Customer Service, Operational Excellence, and the Professional Development and training of individual contributors and managers. Over the past decade in the Student Engagement department at 2U, I've been deeply committed to ensuring customer satisfaction, student retention, optimizing operational efficiency, and refining the coaching skills of 250+ Student Success team members. I believe that excellence, in every sense, begins with the individual and I truly love developing team members to thrive in their professional enrivonment. A significant milestone in my journey at 2U was spearheading the creation of two pivotal roles within the organization - Senior Student Success Advisor and Leave of Absence Specialist. This showcases my genuine enjoyment in creating structure and processes in ambiguous environments, where I thrive on finding innovative solutions to complex challenges. Every task I undertake is approached with unwavering determination, unmatched grit, and a playful sense of creative problem solving.As an educator at my core, I also had the opportunity to apply adult learning principles to both internal and external training workshops during my time at 2U. I firmly believe that the most impactful learning and training occurs in the moment, and I've built my professional brand around being an accessible educator whenever these learning opportunities arise.Furthermore, I take great pride in my ability to discern the needs of stakeholders and effectively communicate ideas and solutions. I find fulfillment in collaborating with like-minded, mission-driven peers who share a common passion for educating, nurturing, and empowering leaders, employees, and customers alike. Outside of work, I am likely to be reading sci-fi, going to local concerts and punk shows, running, learning new cooking tips, and hiking.

Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, and 16 others.