· Working as part of a multi-disciplinary School Age Team providing both practical and emotional supports to children aged 6-18 with complex needs and their families.· Undertaking holistic child and family assessments in relation to support needs, including home support, respite, nursing services, and residential care placements.· Leading out as team keyworker for complex families requiring a high level of social work support.· Participating in all areas of Family Support Planning, including organising, chairing, and record taking, while emphasising the role of the child and family as directors of their individual plan.· Liaising with outside agencies and advocating for input and allocation of resources to meet child and family need.· Collaborating with colleagues and team manager to review and develop the service.

· Provided frontline services to children and families where there have been concerns reported to the social work department or where children have been placed in alternative care arrangements.· Engaged with families who are having difficulties with mental health, domestic violence, social exclusion, poverty, addiction, and abuse.· Assessed the welfare and safety of children who are at risk.· Developed and managed relationships and communication within the social work team, with other agencies and professionals, and with families.· Maintained timely and accurate reports, statistics, and records.

· Supported and encouraged individuals with mental health difficulties towards independence, greater autonomy, and community inclusion.· Assessed needs and goals, developed and implemented person-centered support plans to enable recovery and achievement, and assessed progress made.· Advocated and liaised with mental health, housing and community services, as well as family and natural supports, to support the individual in accessing resources and meeting goals.· Assisted individuals to source suitable housing and trained individuals around independent living and home management to help them settle in and sustain their homes.· Maintained timely and accurate records and statistics, including monthly reports and program evaluation.

· Supported long-term residential tenants towards greater stability, independence, and community involvement, and assisted them in developing the skills necessary to manage and maintain their homes.· Assessed the ongoing needs and goals of the individual, and developed and implemented person-centered support plans.· Advocated and liaised with housing, health, education, financial, addiction, family and community services on behalf of or in partnership with the individual, and provided referrals as needed.· Conducted home visits and linked in with individuals on a regular basis, and maintained timely and accurate records and statistics.

· Provided team-based community outreach and support to individuals with mental health difficulties, including crisis intervention and stabilisation.· Assisted individuals in securing and maintaining housing, food, and medical care, among other necessities.· Advocated and referred individuals to community resources, and provided linkage to a continuum of services based on the person’s needs and goals.· Supported and counselled individuals to help improve mental illness and its symptoms, and other life skills.

· Supported individuals diagnosed with mental health difficulties and intellectual disability in a residential setting, providing medication monitoring, crisis intervention, and first aid assistance when necessary.· Enacted training development and implemented person-centered support plans and behaviour management plans in the residence.· Facilitated activities in the residence and in the community.· Conducted residential meetings and meal planning and problem solving groups.

· Provided referral, linkage, and follow-up services to community resources to individuals diagnosed with mental health difficulties and intellectual disability.· Engaged individuals in group and individual counselling, both at the site and in the community.· Participated in formal case reviews for an assigned caseload by incorporating case management goals into the support plan and administering annual assessments of individual’s level of functioning.· Carried a pager and provided 24-hour crisis response services to service users.

· Conducted group and individual instructional training for individuals diagnosed with mental health difficulties and intellectual disability.· Developed person-centered support plans for an assigned caseload as a member of the individual’s habilitation team.· Provided induction training for new employees.· Monitored service users directly, while responding appropriately to any behavioural issues.· Documented individual and programme records accurately and within scheduled timeframe.

· Completed intake interviews, assessments, and person-centered support plans with youth residents upon entrance.· Set weekly support plan goals and checked-in with individuals on a weekly basis to follow up on progress.· Referred and linked youth residents to DHS, Social Security and other services, and accompanied and advocated for youth on various appointments.· Co-facilitated the Youth Advisory Council, which gave youth residents a voice in decision making at the shelter.