Data Analyst with a focus on spreadsheet (Excel, OfficeCalc, Google Sheets, etc.), SQL and R programming.Experienced customer service specialist with a track record of detecting fraud, retaining customers, and providing technical assistance. Competent in reviewing customer accounts, detecting fraud, and putting preventive measures in place. Ability to handle escalated contacts, provide tailored solutions, and troubleshoot technical difficulties to ensure customer satisfaction and team collaboration.
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Customer Service SpecialistTtec Oct 2019 - Oct 2022Kansas City, Missouri, United StatesVarious customer service roles for different call center jobs, eventually I became a Fraud Agent for financial services. -
Escalation SpecialistFull Potential Solutions Mar 2017 - Sep 2019Kansas City, Missouri, United StatesFPS is a call center largely for what was Sprint Cellular, specialized in escalations and retention, along with customer service. -
Customer Service Operations SpecialistSpectrum May 2017 - Jan 2019Kansas City, Missouri, United StatesOriginally in cable technical support and customer service, was part of the launch of Spectrum mobile service and provided both customer and technical support. -
Customer Contact RepresentativeSynchrony Feb 2015 - Oct 2016Merriam, Kansas, United StatesCustomer Service Rep for various credit cards, handling a wide range of reward programs and account types. -
Customer Service SpecialistAdeccco Oct 2014 - Jan 2015Kansas City, Missouri, United StatesTemp work agency for various odd jobs in customer service.
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Security OfficerSecuritas Group Nov 2013 - Nov 2014Bellevue, Washington, United StatesOn-Site Unarmed Security Guard. -
Geoscience TechnicianBainbridge Petroleum Consulting 2007 - 2012I scanned well logs, to convert them from print out to digital information for further and more accurate analysis. As well as managed a small office team to work on projects and accounts.
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Repair TechnicianChipsmith Aug 2007 - Dec 2007
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Front Desk And Night AuditorGuesthouse Inn Apr 2007 - May 2007Tumwater, Wa
John Zachary Weisgram Education Details
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Merit AmericaData Analytics -
St. Martin University
Frequently Asked Questions about John Zachary Weisgram
What is John Zachary Weisgram's role at the current company?
John Zachary Weisgram's current role is Data Analysist | Merit America Alumni | Excel | SQL | Google Suite | R Programming | Tableau | Google Certified Data Analyst |.
What schools did John Zachary Weisgram attend?
John Zachary Weisgram attended Merit America, South Puget Sound Community College, St. Martin University.
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John Zachary Weisgram
Kansas City, Mo
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