- Gestion de la paie, de la saisie des données au suivi des déclarations, dans le respect du processus en place.- Garantir la satisfaction client.- Amélioration continue et suivi des évolutions légales et structurelles.

Business plan, creation of the legal structure, field reconnaissance, identification of partners (hotels/transports/guides) and distributors for marketing, construction of a range of touristic products and creation of the website www.bohemetrips.com

• Head of product strategy development (900 products and11M€ turnover), turnover growth and margin optimization (+ 15% turnover and+1 point of margin from 21.1 to 22.1%).• Head of the customer relationship and quality department: analysis of customer feedback, NPS improvement, handling of dissatisfaction, improvement of measurement tools. In charge of Good to Great program.• Management of 5 product managers: skills development and operational assistance, monthly interviews, annual reviews.• Process harmonization (purchasing, pricing, depth of range, monitoring and quality assessment, implementation of products on the web, product specifications and editorial charter)• Responsible for newsletters, texts and pictures on the web site regarding SEO specifications (www.atalante.fr/) • Budgeting, monthly reporting and re-forecasting of turnover and margin.• In charge of ATR certification project (Act for sustainable tourism)

• Creation and improvement of the products range on Asia area (150 products / 10+ countries and 3.3 M € turnover) + 32% turnover.• Benchmark / competitors analysis of bestsellers and market trends• Management and optimization of turnover and margin: responsible for purchasing (ground and flight services) and pricing.• Continuous improvement of customer satisfaction and product quality: analysis of customer feedbacks and plan corrective actions.• Responsible for photos and texts on the web of all the Asia products range and newsletters writings.

Advice and sale of group and tailor-made trips: client brief, reminders, and sales. Objectiveof 100,000 € turnover / month. Best seller of the year.• Management of relationships with suppliers and service providers: purchase negotiations and construction of customer selling prices.• Customer feedback management: customer recall before and after travel.