Fachlich und diziplinarische Mitarbeiterführung von 6 direkten und insgesamt 30 MitarbeiternOperative Leitung inkl. - Facility Management - Standort Management - Rekruiting - Projekt Management für Kundenbetreuung - 5 Pepperminds Standorte Strategische Weiterentwicklung des operativen Bereichs

Aufbau und Leitung - des Kundenservice inkl. Implementierung Salesforce (von1 auf 5 Mitarbeiter) - der Montageteams (von 3 auf 25 Teams von je 2 Mitarbeitern) - Projektmanagement Team (von 2 auf 5 Mitarbeiter)

- Leadership - Ten direct reports (teamleads) (hire, train and develop) and 100 employees in total- Operations Management- Expansion DACH with physical service shops- Building up lost&found department from scratch - Station Management

- Leadership - Four employees (hire, train and develop)- Operations Management  Support of the franchise partner in operations, sales and marketing Coaching of 70 franchise operations managers in customer service, internal operational processes and corporate identity - Quality Management  Implement standards - Customer service and operational processes Control standards - Audits (Open, mystery shopping, call center)- Project Management  Launch of processes - KPI reporting tools and damage handling for franchise partners worldwide Customer Service - Maintain and develop existing customer service tools, like audits and an internal customer satisfaction index

- Consulting  Potential franchise partners in car rental business plans  Existing franchise partners in business development- Sales - Three franchise contracts (Cayman Islands, Ivory Coast and Kenya)- Launch - Operations with Cayman Islands, Ivory Coast and Kenya- KPI management - Yearly review and plan of KPI`s with partner

- Head of Operations for eight Sixt branches in BMW locations  Leadership - 30 employees (hire, train, develop and fire) KPI Management - Revenue, margin, utilization, fleet, etc. Fleet Management - 350 Sixt vehicles and 600 internal BMW vehicles (Local) Sales - BMW and customers with revenue < 10.000€ p.a.- Financials: Revenue responsibility of 3 € million (2008) up to 4 € million (2010)