I am Key Account Manager & Project Manager for software company which provide CRM system, data support services and developing software tools for pharmaceutical companies. My main responsibilities: KAM:- customer care, communication and support for existing clients- aquisition of potentional clients- seeking for business opportunities- attending business meetings- presentation of existing products and services- price offers preparation and negotiation- analysis of customer needs and requirements- creating assignments and specifications for development team - data analysis- creating user manuals- training and support for users- quick fixesPM:- project planning and controlling (time & costs & people)- project documentation creation and maintanance- attending meetings with developers- tasks and todos assignments for developers (ticket system)- time & cost checking- testing new features- creating test cases- reporting - providing feedback to team- suggestions of new improvements

Through my work experience in ALD I had been gaining my skills on various positions. I'd collaborated with different teams from different foreign countries within the corporate which gave me lot of insights about company processes and targets. 4. Account manager- customer care and support for existing clients- acquisition of potentional clients- searching for business opportunities- price offers preparation- communication with distributors and suppliers- reporting and data analysis3. Project manager for internal projects- proposals for new improvements on existing business tools- designing new processes and working procedures- analyzing requirements of company departments- creating documentaion for developers and other project managers- testing new functionalities- training users and providing user support- maintaing access rights - quick fixes 2. Sales department support - data support and analysis- data reporting- developing marketing & communication strategy- creation and evaluation of surveys- creating promotional materials- creating user manuals- designing web pages- managing social media accounts- event management1. Support on Technical Department - administrative support- invoicing- receivables management