Júlio Miranda Email & Phone Number

Professional with a strong focus on innovation and continuous development, passionate about high-level technological solutions. 🚀💻 With a results-driven mindset, I have experience collaborating with multidisciplinary teams, contributing to the creation of efficient and sustainable projects. 🌿🤝 I believe the key to success lies in the combination of technical knowledge and interpersonal skills, always aiming for improvement, and I strive to remain open to learning new tools and methodologies that can add value to my work. ⚙️💡I am constantly seeking personal and professional growth, with a deep interest in topics such as self-knowledge and spirituality, which contribute to a more balanced and resilient perspective in the face of challenges. ✨ I'm always on the lookout for opportunities to learn and grow, working alongside diverse teams and adding value to every project I am involved in. 🌱🌍

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  Customer Care Agent

  Somfy Group

  Mar 2024 - Present - Lisboa, Portugal

  ► SAP S/4HANA• Creation and management of orders.• Maintenance of warranties, invoices, and stock.• Updating the product catalog.► SalesForce• Creation and management of customers.• Recording new cases with customers.►Office365•Teams•Excel•Word•PowerPoint•Outlook► Daily:• Provide high-quality customer service by responding to inquiries via phone, email, and chat.• Assist customers in resolving issues related to Somfy's products and services.• Maintain accurate records of customer interactions and problem resolutions.• Collaborate with other teams, such as sales and technical support, to ensure customer satisfaction.• Contribute to the continuous improvement of customer service processes.