Jürgen De Cock

Jürgen De Cock Email and Phone Number

Founder @ Core Coach CommV
Ghent, BE
Jürgen De Cock's Location
Ghent Metropolitan Area, Belgium
About Jürgen De Cock

Accomplished Senior Customer Success Manager with extensive international experience and deep expertise in CRM implementation, project management, and team transformation. Adept at building and nurturing long-term client relationships to optimize customer value, driving high-impact CRM solutions that align with business goals, and leading process enhancements to boost operational efficiency. 🔸Navigates change, fostering stakeholder collaboration, and building scalable solutions in complex environments. 🔸Shares expertise in customer experience, process optimization, and leadership during technology transitions. 🔸Passionate about building cultures of trust and innovation, ensuring long-term customer loyalty.Customer Success | Change Management | CRM Implementation | Team Leadership | Process Optimization | Cross-Functional Collaboration | Global Account Management | Stakeholder Engagement | Program Management | NPS Improvement Leadership | Strategic High-Level Perspective | AdaptableCollaborative | Strategic thinker | Resilient under pressure | Empathetic | Detail-oriented | Problem-solver | Strong communicator | Results-driven | Customer-focused | Proactive | TrustworthyWant to know more?Contact me +32 497 98 25 94 | jurgen@corecoach.eu

Jürgen De Cock's Current Company Details
Core Coach CommV

Core Coach Commv

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Founder
Ghent, BE
Website:
corecoach.eu
Employees:
1
Jürgen De Cock Work Experience Details
  • Core Coach Commv
    Founder
    Core Coach Commv
    Ghent, Be
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  • Core Coach
    Founder
    Core Coach Oct 2024 - Present
    Ghent, Flemish Region, Belgium
    * Driving organizational change and building customer-centric teams that deliver sustainable business outcomes. Aligning strategies with customer ambitions and capabilities to ensure meaningful, lasting impact.
  • Barco Cinema
    Director Customer Succes Cinema
    Barco Cinema Apr 2018 - Jul 2024
    Kortrijk, Flemish Region, Belgium
    * Spearheaded the formation of a global, customer-centric success team, leading service teams across all global regions to drive customer satisfaction and ensure seamless account management.* Transformed the customer support team into a customer-centric unit within an 'as-a-service' model, focused on delivering real, tailored solutions and added value for customers.* Led Salesforce development initiatives with a strong focus on high data quality standards, while overseeing its implementation and building a global customer support team that drove ongoing process improvements.* Designed action-oriented NPS and CSAT feedback processes to enhance customer satisfaction.* Managed supplier quality, escalations, and cross-functional collaboration globally.
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  • Barco
    Product Excellence Manager
    Barco Aug 2015 - Apr 2018
    Belgium
    * Transformed the development approach from product-based to modular design, enabling faster design cycles.* Ensured successful change management within cross-functional teams.
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  • Barco
    New Product Introduction Program Manager
    Barco Feb 2010 - Aug 2015
    Kuurne
    * Led global new product introduction (NPI) processes, overseeing cross-functional collaboration across all stakeholders, including operations, service, and supply chain to ensure the entire ecosystem was prepared for seamless product launches, on time and on budget.* Delivered Series II Cinema projectors, setting industry standards.
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  • Barco
    6Sigma Deployment Manager
    Barco Apr 2005 - Feb 2010
    * Led global Six Sigma initiatives, resulting in a 4% net cost reduction.* Trained and coached Six Sigma practitioners across all levels of the organization.Train 6Sigma techniques (Champion, Black Belt, Green Belt, Yellow Belt and basics)Reporting to the global leadership team
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  • Barco
    6Sigma Black Belt
    Barco Sep 2004 - Apr 2005
    * Run 6Sigma Black Belt projects* 6Sigma trainer
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  • Barco
    Quality Engineer
    Barco Apr 2001 - Sep 2004
    * Achieved 98.5% first-pass throughput yield through quality control improvements.* Drove outsourcing strategies with APAC manufacturers to enhance product quality.
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  • Barco
    Production Liaison
    Barco Jul 1997 - Apr 2001
    * Link between R&D and production* Development and maintenance of the production process* Introduce new developed products in the production process* Train and coach blue color workers* Monitor and improve quality of the produced products* New supplier evaluations
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Jürgen De Cock Education Details

Frequently Asked Questions about Jürgen De Cock

What company does Jürgen De Cock work for?

Jürgen De Cock works for Core Coach Commv

What is Jürgen De Cock's role at the current company?

Jürgen De Cock's current role is Founder.

What schools did Jürgen De Cock attend?

Jürgen De Cock attended Ssqi, Bmgi, Amelior, Katholieke Hogeschool 'sint-Lieven', Gent.

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