Jürgen Maier Email & Phone Number

Zürich, ZH, CH

Zurich, CH

Adliswil, Zurich, CH

• Lead digital payment project to implement new payment methods and harmonize existing payment e-to-e across business entities and applications
• Defining and establishing Project Management Standards (Waterfall, Lean Project, Agile) adjusted to size and complexity of projects
• Lead project to optimize and implement conceptual changes of P&C products in Commercial Lines
• Improved service delivery by design and implementation of Shop Floor Management across whole Business Service organization (IT, BE, RE, PL, PMO)

Zurich, Zurich, CH

• Led Project to migrate foreign customer policies to new customer service team
• Rollout Lean Transformation Program in Life for Customer Services and IT Application Development Management
• Challenged attitudes and behaviors towards a continuous improvement culture

Zurich, CH

• Responsible Senior Project Manager for a Regulatory Change Program Cluster II for Foreigner Exchanges, Precious Metals and Money Market in response to „too big to fail“ regulatory requirements
• Led global project for the implementation of the Global Outsourcing Policy in Global Ops across all regions. In line with the overall strategy, developing governance models, and ensure reporting/ controlling of global.
• Act as advisor with operational managers to develop a strategy for outsourcing: initiation of new offshoring projects and identification of business improvement opportunities
• Led projects in executing global and cross-divisional offshoring projects ( >35 FTE) including implementation of customized IT infrastructure for offshore locations
• Ownership for the offshoring process, managing all internal and external stakeholders such as Legal & Compliance, Risk, HR, CoE units and IT Delivery for projects
• Analyzing financial and quantitative processes indicators and building effective case for offshoring operation functions; fully reporting on all related KPIs that support outsourcing (Costs, Quality, Delivery)

Zurich, CH

• Led Lean Transformation project teams enabling entire departments to actively manage and improve processes, increase customer focus and performance- and team- management
• Challenged attitudes and behaviors towards a continuous improvement culture
• Led LeanSixSigma cross-divisional Black Belt Projects to re-engineer ‘Front-to-Back’ (F2B) strategic processes applying the Lean Sigma process improvement approach. e.g. consolidation and harmonization (organizational.
• Provided coaching for global Black Belt projects within Private Banking, Investment Banking and Shared Services, aimed at identifying appropriate metrics, and defining and creating business dashboards for the.
• Implemented with an Agile Team a bank-wide customizable, easy-to-handle dashboard infrastructure for Key Performance Indicators presentation to deliver visibility, understanding and control over key business processes

Zurich, CH

• Led a Business Engineering Team to define component-based business architecture with separated business rules and classified services with the goal to replace the existing IT Host application of a securities settlement.
• Established and implemented effective requirements practices
• Developed and executed class room training for BPM methodology (process, architecture and performanc) across all divisions for project managers, process designers, dashboard creators and end users
• Managed the Business Process Management platform undertaking request and requirements management and coordinated development and implementation of new releases

Frankfurt Am Main, DE

• Business processes Marketing, Sales, Aftersales, Remarketing (used vehicles), Wholesales
• Led projects focused on business process (Data and Process). Formalization of business requirements for business blueprints (e.g.: worldwide vehicle documentation system, European Wholesale Platform for employee.
• Developed and marketed Service Offering Portfolios of individual software applications
• Acted as Change Agent for organizational Change Management

Freiburg, Deutschland, DE

Mba, General Management

Mba, General Management, .

Certified Organisational Change Manager

Bachelor Of Business Administration (Bba), Distribution, Logistic And Finance

Mba, General Management