Duties and responsibilities:• Answering customers' enquiries via Chat, phone calls and Email providing the right information• Identifying customer needs and helping customers use specific features• Responding efficiently and accurately to customers, explaining possible solutions, andensuring that customers feel supported and valued• Engaging in active listening with customers, confirming or clarifying information anddiffusing angry customers, as needed• Communicates with other departments to answer customers’ inquiries, solve theirproblems and fulfill their needs• Building lasting relationships with clients and other team members based on trust andreliability.• Utilising software, databases, scripts, and tools appropriately• Understanding and striving to meet or exceed metrics while providing excellentconsistent customer service• Taking part in training and other learning opportunities to expand knowledge of thecompany and position• Adhering to all company policies and procedures

Literature Advisor - Thesis, books, novels, and Synopsis

Taught - Math, Physics and English language

ESL Teacher - Coordinator

Radio jockey for English Radio with four years of experience seeking to anchorage my skills and experience in this field. Accomplished in intensive knowledge of music and current affairs. Inclusive of soft skills like maintaining strong relationships, friendly and creative as well.- Host of a weekly radio show where takes requests from the listeners to playing music and arranging interviews/- Updating listeners about music and new trends and artists in the music industry and current affairs.-Responsible for production and marketing of the show and that was by inviting various upcoming musicians.- Interacting with the community through texts, emails, social media, and phone calls.