Proposed, staffed, project managed and supervised a new department that increased utilization of unused and discarded resources, while also vastly increasing the current utilization for a significant gain in annual revenue. Developed and lead adult learning programs for quality improvement and training for five disparate locations with a very high retention of knowledge base and overall increase of QA averages by 7%. Successfully created and integrated credit card acceptance procedures and full reporting mechanisms for more than 200 field individuals and 21,000+ transactions per week. Eliminated $325K annually of credit card fees, while increasing overall selling proficiency and bottom line. Initiated stop-loss of returned fees totaling $25K annually.Created efficiency model for 12 departments, decreasing FTE overtime by 59% comparatively with a 5% increase in product quality and efficiency. Introduced and managed shipping procedures that reduced shipping cost by $120K annually.