CTO's Initiatives, AI Product

Behavioral Health Payment Integrity: Growth initiative to develop analytic tools & learning models for behavioral health claims• Envisioned 3 analytics tools & predictive scoring model with 85% TPR• Performed feasibility & viability analysis for analytics & ML models – completed cost-benefit analysis, identified opportunities of NPV $12M• Developed product roadmap & designed operational workflowProvider Portal Innovation: Development, prioritizing, metrics decisioning and prototyping of features to fill gaps in risk & quality offerings of Optum after closely profiling competitors• Led product envisioning for Provider Portals, identifying opportunities valued at $70M• Directed functional gap analysis, profiled 8 competitors, and proposed 5+ features, contributing to a business value of $60M • Conceived & visualized 4 projects; 75% approved for ideate phase

• Spearheaded product adoption of Expenses chatbot in MS Teams channel, achieving a 30% YoY growth in consumer base• Adopted agile practices and thereby reduced resolution-time by 12% through continuous integration & continuous delivery• Handled customer relations by tracking and resolving functional issues and improved response time by 30%• Designed and developed ODA automation suites for 2 different platforms and reduced development time by 20%• Organizer at Emergency Response Team - facilitated emergency drills and evacuations for 500+ employees

• Pioneered and maintained Expenses chatbot: bot-as-a-service for filing expenses• Modeled and predicted shortcomings in user experience, improved customer retention• Orchestrated plugging-in machine learning Intelligent Document Recogniser for Expenses, thereby reducing latency by 40%• Adopted and enforced best coding practices, conceptualized and developed automated quality checks which is in use by over 50 practitioners