With over 15 years of experience in customer service, I am a goal-oriented and collaborative professional who strives to enhance customer experience, process improvements, and digitization initiatives. I have a master's degree in computer science and a strong background in verification and validation (V&V) and quality management.Currently, I work as a customer service officer at Zurich Insurance, one of the leading global insurers. In this role, I support the new business team in delivering high-quality service to our customers and partners, ensuring compliance with regulatory and internal standards, and implementing best practices and innovative solutions. I have contributed to several projects that resulted in efficiency and cost optimization, such as automating workflows, streamlining data entry, and reducing errors and delays. I am passionate about learning new skills and technologies, and I constantly seek feedback and opportunities to improve my performance and deliver value to the organization.