Develop strategies and 10+ projects to increase employees' motivation, engagement, loyalty and work efficiency. Periodically assess and review the employee engagement level.Develop an understanding and awareness of internal communications policies within the company and secure the flow of accurate, relevant and timely communications to employees. Plan, budget and schedule the annual internal communications and ERM plan. Design, procure & contract, coordinate & control the execution of the communication activities in the annual plan (social media, events, social clubs, sport tournaments)Diversify and utilize internal communications channels (e-mailing, social media, internal magazine, intranet, e-bulletin, visual campaigns, live video broadcastings, short films)Coordinate & control visual design and content of announcements, updates and communication messages including top managers’ speech notes.Responsible for all communication activities of "Organizational Transformation/Change Program"

Coordinated and supervised all project management activies of 20+ strategic transformation / change projects primarly about maximizing customer engagement, improving banking operations, revamping delivery channels, setting up new channels and other corporate matters.Prepared & communicated project progress reports. Coordinated the project activities/deliveries with/among internal & external stakeholders. Provided help & support to the project teams on the project management issues. Analyzed critical business / banking processes; determined the scope of change requirements; and develop projects for delivering favorable process change(pitfalls and drawbacks of the credit card processes | long loan granting process | reporting burdens on branches)Established & managed on-line (MS Project) monitoring system for project progresses at all management levels

Authored consumer banking marketing policy, sales strategy and annual road mapsManaged customer segments of consumer banking and segmented all the branches and consumer banking customersContributed new product and channel development processesCoordinated sales organization of branches Provided support & guidance to the branches in their sales activities to develop a responsive sales cultureDesigned and delivered the first affluent / pivate banking branch; and prepared the deployement plan for other affluent banking branches Completed rehabilitation of congested branches and increased customer satisfactionDesigned a customer complaint / feedback system

Directly reporting to the Chairman of the Board; Evaluated new business opportunities in public and private sectors. Managed relations with government entities, investing groups and suppliers of various sectors (Accor Group, Technip, Taisei Corp, Hospitalia, ABB Lumus Global, Nissho Iwai, Mitsubishi, Rolls Royce, Man). Prepared feasibility studies and financial models & business plans. Participated in ad-hoc teams for bidding, contract drafting & negotiation processes.Determined the organizational restructuring context of the holding company; identified the consultancy firm; supervised the performance of the consultany company and cosnduted reporting to the Board. Designed, specified and conducted corporate identity works of the holding company.

Provided leadership for the private banking team in the branchBuilt and managed relations with current and potential private banking customersOptimized and documented the sales processes of branches as the project leader of “Branch Sales Processes Project” under the Consumer Banking Restructuring Program held by h/o