Partner to global/regional leadership.Board Director for WL India reporting into Global CEO, Global ExCo member.Custodian of WL India organizational workings, policies & procedures.Leadership for all business & functional deliverables.

Restructuring of Tag (India) to turnaround financials and deliver progressive user experience.Continued Focus on Banking and Legal to exceed stakeholder expectations with new operational strategies, talent engagement and stretch targets.

I led client relationship, service delivery and account profitability for Fortune 500clients.EBIT targets were surpassed YOY whilst maintaining costs within benchmarks.Made successful investments in key talent with no strings attached 100% sponsorship for higher education, English language coaching, lean management and quality training.

Service Delivery :I led a diversified talent group servicing top institutional lenders and law firms across mortgage underwriting, default management services, litigation support, customer service and sale of foreclosed properties. Scripted 150% positive EBIT variance and top line organic growth of 20% YOY Catapulted end client CSAT scores to top slot for record time period.Front ended business development opportunities with comprehensive go to market propositions with an eye on developing new from existing and new from new businessesBusiness Operations Support:Institutionalized specialist teams to drive OpEx, Analytics, PR & Comms., Production Development, Production Support, Business co-ordination and Change Programs for the Tag side of the business.Envisioned and implemented projects driving culture change, improved engagement with internal and external communication, process re-engineering and innovation.

Recouped and fortified service delivery and client relationship for a top Global Professional services firm resulting in amplified revenues through increased and new business.Launched LiME as a platform for innovative ideas, 150+ ideas generated in the first year off which 70+ ideas stood implemented with changes in client systems.Loan cycle time halved with process reengineering, eliminating of multiple hand offs, thereby enabling customer to top the end client league tables opening up avenues for increased business.

Put together the first Mortgage Banking team for the organization, expanded service footprint from a single service line, process and end client to 3 service lines, 15 end clients and 100+ sub processes.

Led transition and build of a customer service team for a top asset management client headquartered in New York Led transition and build of a Loan processing and underwriting team for a top US lender

Led knowledge transfer, multi-location training and operations of underwriting teams for the BFSI projects, re-engineered and automated processes resulting in repurposing of 100+ FTEs and adoption of best practices by client at their offices.

Established and led B2B, B2C contact center operations for UK, US and Australia geographies.Converted loss making campaigns to profitable ones with restructuring, training, quality initiatives and stakeholder engagement.

As an auditor I worked across varied industries and was responsible for the full audit cycle including risk management and control management over operations effectiveness, financial reliability and compliance with all applicable directives and regulations.