Kayla B. Email & Phone Number

Morrisville, North Carolina, United States

▪ Provide administrative support to Department Leadership by scheduling meetings, manage calendar, answer and direct phone calls, respond to correspondence as requested, and arrange travel▪ QM Reporting Calendar – Manage calendar including monitoring for compliance with reporting deadlines and uploading documents as necessary. Manage resulting document repository▪ Coordinate internal/external events, including organizing invitations, reminders, facilities, equipment, and catering▪ Prepare, maintain, and distribute meeting agendas, actions logs, and other associated meeting documents; including Project Advisory Team Meetings and CQI subcommittee meetings▪ Reconcile P-card expenditures, including maintaining documentation▪ Draft, edit, and disseminate letters, memos, and other documents▪ Create and edit PowerPoint presentations and surveys▪ Assist with compiling information for audits by State of North Carolina and accrediting bodies▪ Complete mailing and tracking of appeals and grievances correspondence▪ Survey Management – distribution, tracking, and collection of survey documents from internal and external partners. Managing data submission as indicated by survey process▪ Provider Scorecard Management – development and distribution of provider scorecards▪ Organizational Dashboard – management and distribution of organizational dashboard▪ Accreditation – support accreditation preparation activities as assigned ▪ Collaborate with Human Resources and Organizational Development & Learning on department hiring, onboarding, and training support▪ Schedule and coordinate new-hire interviews and data collection with supervisors involved

Raleigh, North Carolina, United States

• Support the department head with reports as needed• General office duties such as answering phones, copying, scanning, and email correspondence• Maintaining general or procurement financial records• Working directly with accounting staff and management to ensure timely processing of receipt, payments, and p-card transactions• Processing Financial Voucher Requests (FVR), AP104s, and travel authorization• Process reimbursements (personal, travel, honorariums, and etc.)• Process Monthly, Temporary, and Permanent Employee request for hire through the HR CPAWS system

Raleigh-Durham-Chapel Hill Area

Managed the Director’s demanding calendar to minimize conflicts and ensure needs are met, accuracy, and efficient use of time.Assisted with departmental recruitment activities such as managing the interview process to include coordinating schedules, setting up interviews, sending out pre-interview packets (parking pass, directions, times, what to expect, etc)., complete follow up and reference checks.Devised and implemented strategic programs in communication with HR to promote initiatives, which enhanced team morale Supported the execution of a new training/developmental programs for both existing and new employees for their continuous professional growth Proficiently used PeopleAdmin to track applicants for open positions while communicating with the HR manager.Assisted Director with monitoring, scheduling and taking care of minor hospital duties that include ordering supplies, maintaining maintenance calendar.Reviewed & assisted with tracking mortality reports, controlled substances, and quality serviceComposed and edited presentations, providing accurate, concise, and error free communicationConfirmed paperwork is accurate, has signatures and appropriate write off information is complete before sending to Director.Assisted clinician/rDVM complaints by pulling medical records, communication logs and bills.Provided administrative support for meeting and interview scheduling, room reservations, and event coordination.Identified Director’s priorities when managing meeting requests/adjustments and dedicated project time calendar holds.Overseen all administrative facets of monthly Service Chief Meetings and other ad hoc meetings to include organizing, agenda preparation packet, meeting minutes, updating, revising and keeping current policies, fielding and soliciting feedback, orientation and re-education programs, reminder programs and testing programs.Reconciled the director’s P-card expenditures, including maintaining master statements

United States

Manage the receptionist area, including greeting visitors and responding to telephone, in person information request and e-mailsMaintained electronic patient files and completed notations as directed by medical personnel.Provided efficient patient file copy requests in accordance with associated policies.Confirmed patient appointments to maintain 95% appointment fulfillment minimum and toward negligible missed appointments.Accepted patient payments following provision of care.Communicated patient referrals from pediatric dentistry to orthodontist, oral surgeons, periodontist, and etc.Maintain monthly excel spreadsheets of office patient counts, completed/rejected treatment plans, and balancesEfficiently resolve issues, questions, or concerns to the satisfaction of all parties Coordinate with the insurance company regarding companies and maintain updated information and frequencies

Raleigh-Durham-Chapel Hill Area

Serve as a point of contact with the patient and their healthcare team to facilitate access to foundation servicesAssist with patient application process, database entry, accurate record keeping, and healthcare provider payments while maintaining patient confidentiality protocolsParticipate in communication and patient review process with Medical Advisory Committee (MAC), a subcommittee of the Board of DirectorsContribute to ongoing service impact trending, program evaluation, quality improvement, new program development and advocacy initiativesEngaged with a cross functional team ranging from volunteers to staff members and collaborated Assisted patients in achieving the best possible health outcome by facilitating access to the company’s resources as well as outside resources to assist with cancer related needs such as transportation and basic needsServed as a liaison for the patient by communicating with financial advisors, primary care providers, and administrative staff

United States

• Managed the receptionist area, including greeting visitors and responding to telephone and in person information request• Assisting patients in completion of registration forms and ensures accuracy of demographic and insurance information by checking forms for completion and signatures• Maintained accuracy on all patient data, including rechecking for demographic and insurance changes each time a patient checks in• Maintained electronic medical records by scanning reports and correspondence into designated areas of charts• Entered accurate patient, physician, and exam information into the alliance health record system

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Activities and Societies: Phi Eta Sigma National Honors Society of Collegiate Scholars Deans List 2016 Deans List 2021

Education record

Activities and Societies: National Honors Society Honor Graduate