I improved and gained excellent customer serviceskills and work in a fast-paced environment. I am professional, attentive and detail-oriented, ensuring customers have a great dining experience. Using interpersonal skills, adaptability, and conflict-resolution skills, I resolve any issues that arise to make sure customers leave happy. In order to ensure satisfactory service for all patrons, I performed many different tasks.

Successfully completed management trainingwithin one year. Assisted with day-to-day operations of the hotel. Increased customer satisfaction by demonstrating excellent professional behaviour. Ensured staff complied with hotel’s policies.

Completed important aspects of general administration. Improved front desk operations by communicating with other departments such as Housekeeping in order to deliver immediate and efficient service to the clients.