•Determine client & agency strategy and lead the team in execution of plans for 10 General Motors accounts •Maintain end client facing relationships as well as nurture the internal agency dynamic within the Dentsu Aegis Network of agencies •Collaborate with all levels of internal & external media agencies to drive innovation •Understand and effectively communicate Dentsu’s value proposition, technology, and processes as related to the growth of the current and prospective agency accounts•Assist the Account Director in the strategic direction of new & existing accounts, offering first class support to ensure excellent delivery at all times and provide valuable takeaways

•Accountable for the execution, management and optimization of digital media campaigns and programs for agency clients that meet or surpass client performance expectations.•Operate as the day-to-day lead for agency partners to resolve issues, provide status, and ensure peak campaign performance while maintaining excellent client service.•Exercise team management and communication with a focus on leading, delegating & prioritizing team deliverables.•Regularly analyze data to build reports and accurately communicate campaign performance; including the ability to provide insightful feedback on questions related to technology, data, optimization & in-platform QA. • Collaborate with various media and agency partners to ensure accurate campaign execution and troubleshoot issues on all pre-production and live campaigns.

•Responsible for quality assurance and control on the set up of campaigns, optimizations, available inventory reporting, and regular client reporting deliverables. •Day to day internal client contact responsible for communicating pace and performance, optimizations, troubleshooting, campaign launches, and reporting. •RFP management and communication •Responsible for the day to day training and development of account coordinators •Analyze data, interpret, and communicate insights from multiple sources to make complex optimizations to enhance pace and performance. •Aid in providing deliverables for wrap up reporting including reporting and analysis, insights, and visualization. •Demonstrate the ability to analyze audience data and activate against them cross channel across multiple platforms. •Support the broader client services organization by providing Point of View recommendations on new partner technology evaluations. •Accountable for partner communication and deliverables including managing IOs, fees, discrepancies, and reconciliation.

•Responsible for assisting Account Manager with regular client deliverables including campaign set up across various platforms, launch notifications, ad creative screenshots, reporting, and updates.•Troubleshoot campaign set up, tag management, brand safety set up, performance and pace fluctuations.•Manage pace reporting across campaigns and provide optimization suggestions to ensure full delivery.•Regularly review and execute campaign optimizations.•Provide regular reports for agency and client status meetings.

•Assisted the Learning & Development Team with program design and implementation•Coordinated virtual and live classroom training for Akamai employees•Managed program scheduling for both employees and facilitators •Created online survey to promote feedback and assess employee training satisfaction •Compiled and analyzed survey data to identify program weaknesses and implement appropriate solutions