Kimsan Dan Email & Phone Number

Charleston, South Carolina, US

Seattle, Washington, US

* Managing, Triaging and resolving software licensing requests in a dedicated Software Asset Management ServiceNow queue for more than 70000+ employees as well as responding to inquiring customers through managed Slack channels.* Partnering with business owners for applications and departments to establish licensing positions for governance and oversight.

Seattle, WA, US

• Managing user accounts for a portfolio of 41+ software applications, including adding, disabling, and modifying user accounts and permissions by fulfilling on average 340 requests per month.
• Maintains detailed request documentation for SAM processes by contributing to department owned knowledge base.
• Performs software audits, true-up and renewal projects throughout the year, cooperating with multiple departments to complete contract renewals and onboarding new applications into company portfolio.
• Providing training and education for Year Up interns pursuing careers in the Information Technology field.
• Retired and migrated over 750 software asset management entitlements into the ServiceNow SAM module for more extensive and consistent tracking of key points of data.
• Participate in discovery with Salesforce stakeholders to define employee personas and needs to improve automated Salesforce provisioning for a growing Salesforce user base of 4000+ users.

Seattle, WA, US

• Manage user accounts for a portfolio of software applications, including adding, disabling, and modifying user accounts and permissions
• Interact daily with Slalom employees to provide high quality customer service
• Acts as a liaison between users and technical IT teams for escalation
• Maintains detailed request documentation for software requests
• Continuously improving internal processes and contributing to a fast-moving, ambitious team
• Assists in providing requirements for the automation of user management across software applications

Seattle, WA, US

• Analyze, triage and develop solutions for incoming HelpDesk issues, supporting 350+ employees locally and remotely at 8 satellite offices to increase workplace efficiency.
• Slashed average monthly ticket count by 72% by assessing major operational issues and implementing documentation to allow users to solve issues without needing assistance from their IT Department.
• Manage Microsoft Active Directory and Exchange email services while following strict rules and guidelines for onboarding and offboarding employees.
• Hardware asset management; imaging and deployment of Windows workstations and high capacity printers and scanners for multiple offices.
• Engage in Electronic Data Interchange (via SFTP) troubleshooting and maintenance to address data quality issues from customers.
• Identify, define, and report bugs and feature improvements for ABC Legal Services’ in-house applications including a case management desktop client, a customer-facing website and a mobile application.

Seattle, WA, US

• Helped design and facilitate workflows for the filing and service of legal cases that adhere to state and federal requirements.
• Performed electronic filing for legal cases and monitored quality for compliance with federal and state regulations using online programs.
• Coordinated with 4 cross-functional teams to manage proper execution of workflows and processes.
• Analyzed and solved incoming software questions and workflow issues for a 10 person team.

Seattle, WA, US

• Organized, inventoried, and distributed 150 different mailroom and office supplies used for document preparation and mailing.
• Managed over 100 legal document sets daily and prepared them for tracking, scanning, and mailing.
• Developed a mailroom workflow for Postal and UPS shipments that improved end of day mailing preparation and tracking mailed documents.
• Processed, sorted, and distributed over 50 packages and mailings on a daily basis to the entire office.

• Entered data into legal servers
• Recorded information from clients seeking legal help
• Answered multiline phones
• Facilitated legal clinics
• Provided suitable help and advice for clients

• Organized and filed client documents
• Copied, scanned and bound documents for litigation
• Entered data
• Maintained office, stocking materials for daily office operations

Assisted Living Unit Dietary Aide.Maintained a kitchenette used to serve elderly and assisted living residents independently. Stocking proper foods and kitchen supplies needed in order to operate the kitchenette during breakfast, lunch and dinner hours of the Assisted Living Unit.Documented daily various logbooks required by H.A.C.C.P. regarding the.

Associate Of Applied Sciences, Paralegal Degree, Paralegal

High School Diploma, Culinary Arts/Chef Training