Kimsan Dan Email & Phone Number

Charleston, South Carolina, Us

Seattle, Washington, Us

* Managing, Triaging and resolving software licensing requests in a dedicated Software Asset Management ServiceNow queue for more than 70000+ employees as well as responding to inquiring customers through managed Slack channels.* Partnering with business owners for applications and departments to establish licensing positions for governance and oversight into costs for software applications.* Reviewing Open Source Software to ensure proper use guidelines are adhered to before deployment* Assisting in audits for software products through contract research and data compiling/manipulation from inventory management systems to provide insight on software usage in the Nordstrom environment for servers and desktops.* Cooperates with multiple departments to establish software deployment requirements for broad variety of user groups.* Creates surveys for software reclamation and to understand user needs and business cases in order to create informed decisions and recommendations for business owners.* Protecting Nordstrom from software audit risk by creating reporting and providing data analysis to minimize risk exposure* Creating documentation and workguides for business process standardization

Seattle, Wa, Us

• Managing user accounts for a portfolio of 41+ software applications, including adding, disabling, and modifying user accounts and permissions by fulfilling on average 340 requests per month.• Maintains detailed request documentation for SAM processes by contributing to department owned knowledge base.• Performs software audits, true-up and renewal projects throughout the year, cooperating with multiple departments to complete contract renewals and onboarding new applications into company portfolio.• Providing training and education for Year Up interns pursuing careers in the Information Technology field.• Retired and migrated over 750 software asset management entitlements into the ServiceNow SAM module for more extensive and consistent tracking of key points of data.• Participate in discovery with Salesforce stakeholders to define employee personas and needs to improve automated Salesforce provisioning for a growing Salesforce user base of 4000+ users.• Partnering with market leads to ease burden of provisioning and management of software applications such as Sketch, Snagit, and Salesforce by redefining employee needs and simplifying distribution when possible.

Seattle, Wa, Us

• Manage user accounts for a portfolio of software applications, including adding, disabling, and modifying user accounts and permissions• Interact daily with Slalom employees to provide high quality customer service• Acts as a liaison between users and technical IT teams for escalation• Maintains detailed request documentation for software requests• Continuously improving internal processes and contributing to a fast-moving, ambitious team• Assists in providing requirements for the automation of user management across software applications• Performs software audits, true-up and renewal projects throughout the year• Reviewing software products for enterprise use through analytics and vendor communication• Providing training and education for Year Up interns pursuing careers in the Information Technology field

Seattle, Wa, Us

• Analyze, triage and develop solutions for incoming HelpDesk issues, supporting 350+ employees locally and remotely at 8 satellite offices to increase workplace efficiency.• Slashed average monthly ticket count by 72% by assessing major operational issues and implementing documentation to allow users to solve issues without needing assistance from their IT Department.• Manage Microsoft Active Directory and Exchange email services while following strict rules and guidelines for onboarding and offboarding employees.• Hardware asset management; imaging and deployment of Windows workstations and high capacity printers and scanners for multiple offices.• Engage in Electronic Data Interchange (via SFTP) troubleshooting and maintenance to address data quality issues from customers. • Identify, define, and report bugs and feature improvements for ABC Legal Services’ in-house applications including a case management desktop client, a customer-facing website and a mobile application.• Manage user-acceptance testing for development release cycles on a bi-weekly basis, which includes conducting user testing, and documentation of software updates through JIRA.

Seattle, Wa, Us

• Helped design and facilitate workflows for the filing and service of legal cases that adhere to state and federal requirements.• Performed electronic filing for legal cases and monitored quality for compliance with federal and state regulations using online programs.• Coordinated with 4 cross-functional teams to manage proper execution of workflows and processes.• Analyzed and solved incoming software questions and workflow issues for a 10 person team.

Seattle, Wa, Us

• Organized, inventoried, and distributed 150 different mailroom and office supplies used for document preparation and mailing.• Managed over 100 legal document sets daily and prepared them for tracking, scanning, and mailing.• Developed a mailroom workflow for Postal and UPS shipments that improved end of day mailing preparation and tracking mailed documents.• Processed, sorted, and distributed over 50 packages and mailings on a daily basis to the entire office.

• Entered data into legal servers• Recorded information from clients seeking legal help• Answered multiline phones• Facilitated legal clinics• Provided suitable help and advice for clients

• Organized and filed client documents• Copied, scanned and bound documents for litigation• Entered data• Maintained office, stocking materials for daily office operations

Assisted Living Unit Dietary Aide.Maintained a kitchenette used to serve elderly and assisted living residents independently. Stocking proper foods and kitchen supplies needed in order to operate the kitchenette during breakfast, lunch and dinner hours of the Assisted Living Unit.Documented daily various logbooks required by H.A.C.C.P. regarding the temperature of foods being served and other critical procedures that take place within a kitchen serving food for elderly and assisted living residents.Proper handling of food being served to residents with dietary restrictions.

Associate Of Applied Sciences, Paralegal Degree, Paralegal

High School Diploma, Culinary Arts/Chef Training