- Spearheaded the Teaching Assistant (TA) Program team, overseeing planning, operations, and serving as the POC for the Data Science and Machine Learning (DSML) course.- Conducted comprehensive TA training programs resulting in a notable increase in average ratings for DSML TA sessions, elevating from 4.5 to consistently above 4.8 out of 5.- Led cost optimization efforts, successfully reducing DSML TA costs by over 60%, from ~38L per month to ~11L per month.- Revamped incentive and bonus structures for TAs, achieving live claim rates exceeding 90% consistently.- Utilized demand forecasting to strategically hire TAs, ensuring optimal resource allocation.- Managed day-to-day operations of the Classroom Program, including class planning, scheduling, and instructor allocation, with a focus on flexibility to accommodate last-minute reschedules and cancellations.- Initiated optional problem-solving sessions on weekends for learners, achieving an outstanding average rating of 4.5 and above.- Collaborated with instructors and Subject Matter Experts (SMEs) to develop Approach documents for 18 business cases, providing learners with valuable guidance for solving real-world challenge

-Supervised a team and increased overall efficiency by proper resource allocation, monitoring daily productivity and proactively adjusting strategies-Achieved targets team-wide by setting milestone targets, streamlining, proper staff training and management-Oversaw collections tracking, including identifying KPIs, analyzing trends using data and preparing regular reports-Communicated with customers, initiated and reviewed settlement offers to verify compliance with policies-Coordinated different buckets constituting accounts with different delinquency periods-Liaison across multiple departments including sales and credit for faster and smoother flow of processes