K Dempsey Email and Phone Number

Assist with writing, editing and publishing press releases, media advisories, PSA’s, community calendar notices, publications and other materials promoting Northwest Medical Center. Create, assemble and mail publicities for special events, programs and other development office projects. Completed 2012 and currently managing advertising expenditures on Excel worksheet. Maintain database with perimeters for marketing statistics and advertisment determinations. Generate mail merges as directed. Add new names to the database with the appropriate codes. Preparing decorations and events materials.

Facilitate program development for the ACA Marketplace deployment within the hospital and community. Supervision of the CACs and navigators with educating participants and addressing needs of patients with their health insurance choice. Coalition member for ACA activities and events.

Certified as a Tier I Medicare representative. Handled incoming calls to the 1-800-Medicare hotline. Used a scripted database to answer and investigate inquiries from Medicare beneficiaries by using their Medicare number. Used Siebel’s Next Generation Desktop to handle calls and questions from a wide variety of the public seeking information about Medicare.

Used effective leadership and management skills by identifying needed change management and resolved communication issues between staff and supervisor. Successful in securing DPP funding by completing and submitting the SDPI Community Directed Grant Program Application for Continuation Funding. Assisted with DPP budget and ordering. Presented, surveyed and proposed a new office space. Maintained and input data for diabetic patients in EHR-RPMS and files. Coordinated, organized and recruited pre-diabetic patients for DPP class. Participated in DPP class and disseminated evidence-based material. Handled confidential information such as and access to RPMS and patient files.

Led the 3 SRA’s and supervised 70 students per semester. Maintained the work schedule, daily log, and residential records. Motivated and encouraged students. Maintained a safe living environment for dormitory residents. Performed administrative and clerical duties. Solved and answered concerns of students by oral and written communication. Enforced rules and regulations and reprimanded students when required. Maintained leadership and a reputable demeanor with staff, students and visitors. Created and provided student meetings and informational speakers and was asked to speak to incoming freshman. Handled confidential information such as student records. Completed tasks in timely fashion.

Worked for Senator Tom Udall (NM) and exposed to health policy issues, with a focus on issues affecting racial and ethnic minority and underserved communities. Gained knowledge about federal legislative procedure and health policy issues, developed critical thinking and leadership skills. Participated in seminars and site visits, and presented a health policy problem regarding disadvantaged populations. One of twelve selected from across the nation for the Barbara Jordan’s Health Policy Scholar Program.

Supervised six workers for a year. Recruited, interviewed, selected, trained, fired and evaluated employees. Provided effective on the job coaching and training for new-hires. Effectively communicated and relayed the needs, goals and expectations of the department to subordinates. Reprimanded and praised employees. Persuaded teamwork. Monitored electronic devices and trained employees on the radios, headsets, CAD system, Dictaphone, and ACJIS computer. Ordered supplies and work orders as needed. Prepared 24/7 10 hour rotating shift schedule. Signed off on timesheets and leave. On-call status 24/7 and crisis situations. Answered incoming emergency phone calls from the public and law enforcement agencies. Relayed emergency assistance on a FCC two-way radio with police officers and Fire & Rescue personnel. Maintained and recorded various types of confidential records on ACJIS, NCIC and CAD. Received training certificates to train personnel, maintained operator’s license for ACJIS and NCIC.