Kate Elliott Email & Phone Number

Chief of Staff for the Chief Information Security Officer (CISO)

Charlotte, North Carolina, United States

Relationship Manager for Executive leadership. Develop and implement resource allocation strategies, tools, and processes to support the Business Information Security Office, Security Consulting and Strategic Partnerships within Information & Cyber Security (ICS). Integrate and optimize resource and project management software systems to ensure accurate tracking, forecasting, and reporting of all labor and non-labor resources. Partner with Program Managers, Business Analysts, and system developers to create product and process management tracking solutions to ensure Agile methodology is measuring success and value based on product output. Write and distribute executive-level communications to drive process improvement, organizational transparency and initiative directives. Liaison with the recruiting and PMO teams to maintain and plan headcount requirements to meet fiscal budget planning. Serve as a Business Analyst to write requirements for products in development. Subject Matter Expert for reliable QA and verification of products before release.

Charlotte, North Carolina, United States

Led a team of six+ customer service representatives (CSRs) responsible for processing new equipment orders while maintaining strict ISO Certification standards. Managed all priority accounts, coordinating between manufacturing, distribution, installation, and clients. Conducted the 3-month training program for all new CSRs, ensuring accuracy for the complex and customized orders. Prepared, analyzed, and distributed monthly order reports and maintained inventory databases.

Ensuring that our community's workforce is given every opportunity to get the education and skills necessary to achieve success!The Greater Memphis Alliance for a Competitive Workforce (GMACW) is a 501(c)(3) non-profit organization with a mission to solve the Greater Memphis region’s workforce skills gap. GMACW does this by:• Aligning training and education programs with employers’ skills requirements and with each other.• Connecting employers to cost-effective training and hiring support.• Driving coordination and improved outcomes among providers that serve job candidates.My responsibilities include:• Work with GMACW Project Manager and campus Project Coordinators on tasks to provide comprehensive support for day-to-day operations of the GMACW consortium and all of its activities.• Work with the Continuous Improvement Coordinator in the collection of key evaluative data from member colleges and in that capacity help to ensure data integrity and reliability.• Prepare various letters, memos, forms, policies, manuals, meeting minutes, and other documents related to maintaining fluid communications and financial / performance procedural compliance within the GMACW consortium.• Develop and maintain Web-based communications platform (discussion forum, file sharing site, etc.) for GMACW programmatic and financial data including policies, forms, and procedures.• Manage all elements of GMACW grant budget, expenditures, and procurement coordination including coordination of fiscal reporting with the Finance Office.• Assist in monitoring each partner institution’s program and financial results to ensure the GMACW project achieves its proposed outcomes, on time and within budget.• Provide fiscal support and participant outcomes analysis to the GMACW.• Maintain and prepare intra-consortium level correspondence and correspondence with the U.S. Department of Labor, Employment and Training Administration as needed.

Greater Memphis Area

Manage an office of IT staffing professionals and assisting with day-to-day office management.

Melbourne, Australia

Manage admin and operations functions on a national front for an Industrial Equipment Wholesaler. Responsible for International logistics for importing goods from the US and China. Diligent efforts to maintain stellar customer relations and communication. Handle all customer contract processing and billing. Responsible for training staff on ISO Certification polices and procedures. Manage vendor accounts, invoice processing and financials including budgeting and P&Ls.

Charlotte, North Carolina Area

Worked as an order entry customer service representative handling all New Equipment orders from cradle-to-grave for Australia, Canada and southern California. Responsible for maintaining open communication with customers and preserving quality service standards as per our ISO certification policies. Through the ISO certification policies in place I also trained new district sales reps on these policies, initiated new policies to perpetuate improvements within the processes to make things more efficient and drove constant customer communication to ensure customer satisfaction with the company.

Simultaneous management of 5 active consulting client accounts; responsible for relationship management with consulting client corporate management and client’s professional business partners, i.e. warehouse, CPA, lawyer, business banker, sales employees and customers. Generated and adhered to monthly budgets and account management. Provided customer service and order management on behalf of clients. Conducted extensive market research, using primary and secondary resources, including specific organizations and publications, for three foreign companies entering the U.S. market. Research included industry overview, forecasting, competition, SWOT, distribution channels, and market entry strategies. Aided with the development, research and writing of market studies and business and marketing plans to better serve clients and customers