Kim Erbo Christensen Email & Phone Number

Copenhagen

Managing Salesforce team within Application Services managing clients in relation to agreements and acting as an advisor for clients in relation to CRM, Proces Optimization and Digital Transformation.

London, England, United Kingdom

Responsible for: Building and managing partners channels and collaboration with strategic organizationsDeploying Microsoft based solutions creating smarter digital work processes with public clients.Engaging with clients concerning pre-sales, project initiation and deployment Executing and optimizing business development activities Optimizing marketing activities concerning lead generation, branding, SoMe actitivies etc.

Fredensborg, Region Hovedstaden, Danmark

Responsible for managing business unit measured on consultancy utilization, licence sales, new sales and up/cross sales. Had clients within healthcare, financial services, pharma and industryCDM adresses customers needs within Customer Relation Management and Digitalization delivered through innovative solutions and some times based on entirely new business models.CDM offers both standard offerings and cutomised offerings within: CRM, Process Optimization, Dynamic Pricing, Portals, chatbots, Omni Channel solutions and eSourcing.

Oxford And Copenhagen

Acted as Country Manager for UK with responsibility for ensuring that our UK customers are satisfied with Mark Information as a partner. This to be accomplished through: - building of partner relations with customers and understanding their needs and challenges - an effective management of the UK organisation - management of partner relations - being the escalation point for UK customers if needed Clients covered the following sectors: manufacturing, services, military and healthcare. The role involves the following assignments: managing the UK consulting unit, supporting consultants in account management processes, managing pre-sales processes, managing large opportunities, setting the strategic direction for the UK organization, participating in steering committees, aligning with senior management executives in customer organisations to ensure that Mark Information is fully aligned on the customer business objectives etc.

Responsible for defining Commercial processes and deploying MS Dynamic CRM system supporting processes being rolled out to all subsidiaries acting as a Group Corporate standard for ISS. The process framework covers elements from defining a commercial strategy in the individual country followed by sales planning, pricing strategy, core sales processes, skills development and performance management measurements.Implementation of new processes through relevant change management initiatives such as stakeholder workshops, train the trainer programmes and Sales Academies

Responsible for managing IBM's Nordic CRM/Digital transformation practise. Worked with clients within utilities, pharma, medico, industry and financial services. My responsibilities include: Managing Nordic CRM practise, participating in large Nordic Business opportunities, optimising product portfolio, aligning with local CRM country leaders and provide a stimulating community for the employees in the CRM organisation. I was measured on Sales, Revenue, employee utilisation, and quality performance metrics. The offerings included:CRM strategy concepts based on consultancy assignments, CRM software implementations based on solutions from software vendors such as Avaya, Genesys, SAP, Oracle, Microsoft, and Sales Force.com General change management assignmentsApplication Innovation Services and IT integration assignments

Klampenborg

Responsible for all activities related to larger clients within telecom & financial services including assignments such as: sale and marketing of CRM systems and consultancy assignments to clients, Business Development, Pre-sales activities, Key Account Activities, Project Management and general counselling of clients. Realising significant signings with new large financial clients in the danish market and signing large Industrial clients in the Nordic region.

Copenhagen Area, Capital Region, Denmark

Acted as center of excellence within CRM and customer experience. Worked with clients on optimizing their digitalization capabilities and CRM capabilities

Copenhagen Area, Capital Region, Denmark

Responsibilities:• Management of consumer goods department • Ongoing development of new research techniques Achievements: • Signing up very large Nordic corporations as long term clients. • Received two Awards acknowledging particular achievements

Copenhagen Area, Capital Region, Denmark

Responsibilities Strategic and operational activities being carried out in Belgium, UK and the Netherlands in which the The VELUX GROUP had own subsidiaries. Evaluation of strategic and tactical plans, co-ordination of pricing strategies and product programs, implementation of new trade conditions, managing marketing activities etc.Achievements: • Implementation of new trade conditions in the Netherlands• Successful co-operation with Country Managers

Århus Area, Denmark

Marketing planning, product development, forecasting, market communication, managing international marketing activities in co-operation with subsidiaries etc.Achievements: Positive sales development meeting objectives.

Copenhagen Area, Capital Region, Denmark

Achievements: Successful completion of strategy projects with catering company, shipping company and fashion retailer

London, United Kingdom

As Sales Director from 90-91 I increased sales with the 100 largest banks and improved American Express Customer Service significantly meeting strategic objectives

London, United Kingdom

As Strategic Planning Manager from 1989 – 90 I developed a strategic plan under supervision by a former Mckinsey partner that was approved by the board in New York

Copenhagen Area, Capital Region, Denmark

Marketing research, product development, marketing planning, promotion and customer profitability.

Mba, General Management

Activities and Societies: Member of the board of IMD Alumni ClubStudied for an MBA and wrote a thesis about corporate strategy with top.

Cand.Merc, Marketing And Economics

Activities and Societies: Member of the student organisation Moderate Studenter

Student, Matematisk-Fysisk

Activities and Societies: School soccer team, tennis