•Managed all aspects of the recruitment cycle resulting in hiring top talent through effective candidate screening, scheduling interviews, and sending offer letters.•Collaborated with benefit brokers to streamline the benefits enrollment process, resulting in a 20% increase in employee participation and engagement levels.•Lead and implemented an efficient onboarding process resulting in a 90% employee satisfaction.•Analyzed data from off boarding procedures, including exit documents and interviews, to provide valuable insights into employee retention trends.•Contributed to the design of the performance review forms with the HR Manager and Consultants, incorporating bidirectional feedback for a more comprehensive evaluation process.•Reduced HR-related employee issues by offering expert support and guidance on policies, procedures, benefits, and best practices.• Ensured the accuracy and effectively process payroll.

• Effectively communicated 401K, medical, dental, vision, and commuter benefits to employees, ensuring clear understanding.•Conducted regular audits of employee files to ensure compliance with I-9, ACA filing, and employment law regulations, resulting in a 98% accuracy rate.• Utilized ADP HRIS system to process over 100 title changes, compensation adjustments, and reporting inquiries, resulting in a 20% increase in data accuracy and efficiency within the HR department.• Developed engaging content for the HR newsletter, keeping all staff informed about company policies, upcoming events, and new employees.•A primary liaison with benefit brokers, and provide benefits interpretation to employees. •Leverage the ADP HRIS system to process reporting inquiries, and employee data adjustments such as changes titles, and compensation.

•Managed confidential data for client programs, ensuring compliance with all industry regulations and maintaining a 100% accuracy rate on all records for 150 clients.•Provided administrative support to 4 programs in the office.•Collaborated with the Compliance Manager, Program Manager, and Clinical Supervisor to establish and implement quality assurance measures, ensuring all processes met regulatory standards and delivered high-quality client services.•Monitored the accuracy of information in 3 data systems (HMIS, Clarity, MyEvolv, and Salesforce).•Enrolled and discharged clients from the program and data systems.•Assembled monthly reports that are distributed to 4 teams.•Transformed the office space into welcoming and engaging workplace for employees and clients.

•Team lead to 8 service coordinators in supportive housing locations as well as collecting monthly reports from each coordinator and their respective site.• Reported on program outcomes to stakeholders on a monthly basis, highlighting key achievements and impact metrics, leading to a 20% increase in funding support from donors.•Provided weekly programming to children ages 2-13 years old.•Met with parents bi-weekly to discuss their child’s development and their progression through various stages.•Organized comprehensive monthly reports that are then submitted as a resource to various departments within the company.•Provided support to 10 families by setting goals, assisting in school related obstacles, and family conflict resolution.•Collaborated with the Outreach Director on various projects such as scheduling volunteers to provide activities for the children, as well as reaching out to donors to procure necessary items and supplies for our residents.•Facilitated the intake process of over 130 residents by assisting throughout the different stages of the intake process.•Provided high quality work to our clients throughout the intake process which includes scheduling transportation, scheduling a meeting time for on boarding, accurately complete all required documentation, and creating files with important client specific data and information.•Documented, reported, and monitored information in order to ensure that all program performance standards are being fulfilled.•Assisted site staff with problem solving and resolution.

•Ensured smooth operations in the department by mediating communication and enforcing policies among residents, management, and visitors.•Utilized conflict resolution techniques to de-escalate clients disputes and enforce guidelines.•Acted as a main point of contact between residents, management and visitors to ensure adherence of shelter’s policies and procedures.• Completed intake paperwork for new clients that amounted to over 100 intakes total. • Exercised extreme confidentiality when handling sensitive information and paperwork.• Performed various administrative tasks such as; data entry, filing, scanning, answering questions and/or concerns from inbound calls.

•Assisted in drafting offer letters, creating personal action notices, and conducting background checks for incoming employees.•Completed termination paperwork for exiting employees and scheduled exit interviews. •Answered general HR related questions regarding 1-9 reverifications and terminations.•Verified work eligibility through E-Verify.•Maintained a report aimed at ensuring all I-9 documents were current and up to date.•Prepared new hire orientation paperwork and entered information in HRIS database.•Administered language translation tests to prospective bilingual employment candidates.•Regularly handled documents with sensitive information that required adherence to discretion and confidentiality.

• Filed and organized paperwork. • Created new hire files.• Inputted employee information in ADP.•Maintained I-9 binder to meet compliance standards.

•Ensured customers had an experience of a life time while shopping. •Provided outstanding customer service while understanding customer needs and recommended merchandise based on their requirements•Maintained up to date knowledge of products offered to assist customers in addressing their needs•Consistently cross-sold products to meet customer needs