• Self-employed venture to help solve for gaps in education for small businesses• Consulted with clients to determine business needs for instructional design and education• Identified gaps in knowledge/areas opportunity and offered business recommendations• Researched, designed, and developed training solutions for clients

• Apex Systems contractor for Tableau Software, Inc• Led team of 3 with an initiative to centralize learning and documentation for internal instructor resources• Led collaboration projects within teams to reduce onboarding time for new hires• Collaborated with leaders and peers to produce resources for Tableau Conference-ish 2020

I am a trainer for Tableau Software, the leading platform of fast analytics and data visualization software. At Tableau, our mission is to help people see and understand their data. Tableau enables anyone to easily create and share interactive data visualizations, dashboards and analytics, and can scale to organizations of any size or reach. See how Tableau can help you by downloading the free trial at www.tableausoftware.com/trial

* Contractor for Workday, Inc.* Acting Training Manager/business owner for all project departments worldwide* Owned and managed all things training and development for Service Desk, TFO, A/V, Walk-up support, and Identity Management teams across the globe* Identified gaps in knowledge for support teams and offered globalized, consistent solutions* Designed, developed, implemented, and evaluated training programs for all managed service teams in worldwide time zones* Trained and onboarded tech support agents

• Facilitated New Hire Orientation for new WGU employees (3-75 employees per session)• Created learning resources for managers (part of a new manager course catalog)• Collaborated with team to design, develop, and facilitate (or deliver) educational sessions and webinars on a variety of topics• Recorded trainings using Camtasia, Adobe Connect, Audition, and BlueJeans providing 24/7 access to trainings for employees unable to attend live events• Designed and developed a group mentoring program to improve manager performance • Constantly collaborated with stakeholders, management, executives, and peers across the university for feedback to produce course materials and content• Delivered world class facilitation results with consistent 70-86% NPS scores from learning session participants• Leading focus groups and sought other feedback loops for testing learning materials• Managed and administrated the Learning Management System (LMS) for the team and other university departments when needed• Assisted university with transition to new employee development performance review for 4800 employees

• Designed, developed, marketed, and facilitated (or delivered) a continued education program for both in person and remote employees about various topics• Maintained learning documentation through technology, policy, and feedback changes• Recorded trainings using Camtasia, Adobe Connect, and BlueJeans providing 24/7 access to trainings for employees unable to attend live events• Collaborated with stakeholders, management, and peers across several departments for feedback to produce course materials and content• Developed junior trainers through observations and direct coaching• Implemented feedback from leading focus groups and other feedback loops

• Facilitated Cisco Networking information technologies to new hires on multiple levels of complexity for 2-26 learners• Acted as employee’s manager for 3-8 weeks until permanent manager established• Managed employee relations issues and delivered progressive counseling, documentation, tough conversations, and termination when needed• Coached employees on performance and established employee action plans for success• Taught all different types of learners with varying backgrounds, education, and experiences• Trained both soft skills and technical skills (hard skills)• Developed junior trainers through observations and direct coaching• Designed, developed, marketed, and facilitated a coaching program to improve employee quality metric scores by 10-25%

• Helped trainees in nesting for Verizon Wireless new hires including any questions, soft skills, and moral support• Worked with escalated customers to achieve a satisfactory resolution

• Oversaw quality and order management for customer and store items for 4 locations• Hired and trained new employees for their job role• Coached and terminated employees when needed