Khaled Hussein Email and Phone Number
I am a senior leader with over a decade of leadership experience across Business and Personal Banking, known for building and transforming large-scale businesses and leading diverse, high-performing, customer-obsessed teams. I am passionate about connecting with people, building strong relationships, and creating a fun, vibrant, and highly engaged workforce.Throughout my career, I have been proud to achieve numerous milestones, including being recognised with the prestigious “Honour Award” for outstanding sales performance and leadership during my time at NAB. I am deeply committed to fostering a culture where leaders and colleagues feel supported and empowered to excel, with a strong focus on innovation and leveraging digital solutions to enhance the customer experience.
Finance Factory
View- Website:
- financefactorygroup.com.au
- Employees:
- 1
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Director, Finance BrokerFinance FactoryMelbourne, Vic, Au -
Senior Manager - Kyc & Onboarding | Business & Private BankNab Oct 2022 - Present- Established, led, and transformed a national Onboarding Centre of Excellence, responsible for a team of leaders whose teams process all onboarding requests for NAB Business customers across phone, branch, and digital channels.- Ensured a seamless, high-quality customer experience while maintaining full KYC compliance and driving operational excellence and revenue growth. -
Senior Operations Manager | Business & Private BankNab Nov 2020 - Oct 2022- Project managed the initial setup and structure of a newly created division comprising of 250 Business Bank colleagues, encompassing Sales, Variation, and Complex Servicing functions, before transitioning to managing its ongoing operations.- Collaborated across domains and with stakeholders to generate data-driven insights, support strategic decision-making, and implement operational enhancements, driving improved performance and efficiency across the division. -
Manager - Business And Private Bank Retention | Business & Private BankNational Australia Bank Oct 2018 - Nov 2020- Oversaw the establishment and transformation of a specialised Business Banking Retention Unit. - Responsibilities included leading strategic outbound calling programs targeting key retention events for customers showing a propensity to defect and managing an Inbound contact centre dedicated to supporting and retaining customers who show an intent to leave. -
Manager - Consumer Mortgage Retention Unit | Personal BankNational Australia Bank Jun 2016 - Oct 2018800 Bourke Street, Docklands- Led a contact centre team comprising of home lending bankers, focused on providing tailored retention solutions for NAB Personal Bank customers who come through the inbound service centre channel and show signs of defection. - Responsibilities included real-time monitoring of call queues, workforce planning, performance management of staff, and adherence to service levels. -
Team Leader - Outbound Home Loan Sales | Personal BankNational Australia Bank Oct 2013 - Jun 2016800 Bourke Street- Led a team which specialised in outbound calling programs designed to retain defecting customers and win back customers who have already left the bank. -
Home Lending Specialist | Personal BankNational Australia Bank Oct 2011 - Oct 2013- Delivered tailored lending solutions to deepen customer relationships and grow market share. -
Telstra Sales ConsultantSalmat Oct 2009 - Oct 2011
Khaled Hussein Education Details
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Bachelor Of Civil Engineering
Frequently Asked Questions about Khaled Hussein
What company does Khaled Hussein work for?
Khaled Hussein works for Finance Factory
What is Khaled Hussein's role at the current company?
Khaled Hussein's current role is Director, Finance Broker.
What schools did Khaled Hussein attend?
Khaled Hussein attended Rmit University.
Not the Khaled Hussein you were looking for?
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Khaled Hussein
San Francisco, Ca8tilt.com, crowdtilt.com, gmail.com, tilt.com, gmail.com, rackspace.com, crowdtilt.com, betterleap.com5 +154030XXXXX
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Khaled Hussein
Chief, Sub-Regional Initiative Section, Office For North Africa, United Nations Economic Commission For AfricaRabat -
Khaled Hussein
People & Culture Manager | Human Resources | Hrbp | Senior Human Resources Business PartnerNew Cairo
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