Kris K. Email & Phone Number

Surry Hills, Nsw, Au

Sydney, New South Wales, Australia

Key Achievements• Lead the first implementation of a self-serve enterprise lifecycle management system, reducing workload and costs.• Optimized multiple processes to significantly improve customer experience and overcome stakeholder challenges• Designed and implemented new processes to align with government regulation which was able to provide financial support to over 12,000 customers within 6 monthsResponsibilities• Spearhead efficient agile ceremonies, workload allocation and product management as Scrum Lead

Sydney, New South Wales, Australia

Key Achievements• Designed a new enterprise customer model to enable future products to Enterprise Customers and enable self-serve.Responsibilities• Led ideation within the Project pipeline and discovered and designed strategic solutions to improve processes around data quality and customer experience• Collaborated with stakeholders and executives to execute large strategic projects

Sydney, New South Wales, Australia

My selected contributions • Enhanced sales performance by developing, implementing, and presenting detailed enterprise customer personas.• Improved marketing research efficiencies by successfully acquiring targeted audiences in a cost-effective and measurable way to optimising BAU processes through multiple focus groups

Sydney, Australia

I was officially commended by senior leadership for identifying and mitigating errors through careful examination of thousands of university applications against set rules.My selected contributions:- Enhanced stakeholder satisfaction by responding to, and resolving technical issues within a meaningfully short time.

Macquarie University

I was officially commended by senior leadership for identifying and mitigating errors through careful examination of thousands of university applications against set rules.My selected contributions:- Enhanced stakeholder satisfaction by responding to, and resolving technical issues within a meaningfully short time.

Sydney, Australia

One of my most celebrated achievements as Marketing Coordinator was to boost brand awareness by formulating and implementing end-to-end digital content strategies across all social media channels. I’m still proud of formulating, optimising, and launching a full range of digital marketing programmes that ensured the amplification of digital footprint and acquisition of a new customer base.My key accomplishments to this role- Improved brand recognition by developing and implementing highly effective digital brand management strategies.- Exceeded budgeted performance goals and coordinated/delivered administrative tasks on time and within budget.

Hornsby, New South Wales, Australia

I was responsible for preparing food in compliance with predefined quality standards and ensuring the quality of meals.My Contributions- Transformed residents’ service experience by delivering services in line with the highest standards of service quality.

Sydney, Australia

My role revolved around streamlining media shoots in collaborations with clients, while managing resources and liaising with third-party vendors.My Contributions- Promoted the brand and supported on-going sales and marketing initiatives by designing engaging brand collaterals.- Improved brand loyalty and identity by orchestrating social media campaigns that activated digital business growth

Sydney, Australia

My role revolved around streamlining media shoots in collaborations with clients, while managing resources and liaising with third-party vendors.My Contributions- Promoted the brand and supported on-going sales and marketing initiatives by designing engaging brand collaterals.- Improved brand loyalty and identity by orchestrating social media campaigns that activated digital business growth

Bachelor Of Commerce - Bcom

Bachelor Of Arts - Ba

Education record