Katie Snowden Email & Phone Number

Vancouver, British Columbia, Canada

Customer Facing Responsibilities- Charged with Customer Data Migrations into Event Temple- The primary point of technical escalation for the frontline support team. Works with theEngineering team to resolve any complex technical issues, and close the customer loop- In-app Document creation for accounts being onboarded- Manages training webinars for Event.

Vancouver, British Columbia, Canada

Customer Success Advisor duties as well as the below Leadership & Project Management responsibilities. -Managing department-wide initiatives, including but not limited to, OKRs and department goals.-Management of Departmental SOPs (maintaining internal Wiki, Slack Channels, etc)-Creation and management of internal education resources for the company as it.

Customer Support-Responding to inbound customer inquiries across various channels including chat, email, and phone. -Diagnosing customer issues, and making recommendations from a technical or business standpoint.-Cataloguing bugs and ensuring that the engineering team has all appropriate reproduction steps to rectify them as efficiently as.

Vancouver, British Columbia, Canada

Manage internal knowledge base & client support site Provide software support to a wide range of local and international clients Analyse and resolve technical problems using problem-solving skills via email, telephone, livechat and remote desktop connections Document all actions taken in Salesforce Identify and act on unique or recurring customer problems

Fortitude Valley, Queensland, Australia

Train & support team members including but not limited to General Managers, Front Office Managers, and Reservations Manage internal systems including intranet and internal knowledge base Track enquiry (calls, live chat, web traffic), report on bookings to analyse results and provide the Director of Marketing with data and insights Project coordination as.

Brisbane, Australia

Provide information & sell accommodation, restaurant and spa experiences for luxury properties in Australia with a high level of personalised service via phone, livechat & email correspondence Drive TREVPOR and other KPIs Convert enquiries whilst maximising revenue by upselling food and beverage packages, spa and experiences. Above mentioned systems.

Set up property database & integrations with other software's Initial & ongoing training with staff at properties both remote & in person Create & maintain training and support documentation Liaise with the development team in regards to client enhancement requests Troubleshoot support issues in a prompt & professional manner

Provide information & support to consultants and team leaders with guest enquiries & complaints Correspond with a large number of guests via email & phone with various queries Assist resorts & consultants with manual adjustments on reservations Run & complete daily reports for reservations Provide information & sell accommodation & packages at over 130.

Responsible for outfitting guests with rental equipment and explaining its safe use & making sure that guests experiences are exceptionalCash handling & use of POS systemsAdditional duties, including maintaining and arranging online bookings and group booking, entering & editing stock in database, filing

Vancouver, Canada Area

Generating sales through guest and employee engagement, determining customer needs and recommending customised solutions Ensuring high standards of organization and cleanliness on sales floor, including visual merchandising Cash handling and use of POS systems, Use of multi-line phone, presenting theatre shows in front of large audiences

Ensuring customers immediate service needs are met and identifying further financial services sales opportunities through understanding customers needs Various Clerical duties including ordering stationary supplies for branch, filing, using multi-line phone fax and email, taking minutes for weekly team meetings