• Responsible for the daily, weekly, and monthly activities required to keep a client system running at peak performance.• Citrix Tool, online plugin issues and query.• Network Related DNS and DHCP Related and other VPN issues.• Microsoft exchange Server, to create and manage the Distribution lists and Mailbox of Organization• Virtualization, Extensive use of Vsphere to assist issues with the cloud desktops. Trouble-shooting, Imaging and adding application upon receiving of appropriate approvals from the Owners.• Initial Laptop Configuration, adding the user to the domain and suitable to groups on the network and granting permissions to business specific applications and Shared drives.• Monitor compliance with IT security policies.• Assist all End users with General computer operation and desktop application software / Hardware• Provide support Data Backup and Restore using MS OneDrive Tool.• Giving Users access to shared folder and files.