Responsible for leading the strategy and execution for Consumer Banking Digital Product & Client Experience

Drove successful outcomes of all large executive strategic transformational programs. Implemented strategies for effecting and controlling change, transition, or transformation of goals, processes, and technologies.

Responsible for leading the strategy and growth of the TSYS digital servicing product suite, Customer Engagement, with domain-level ownership of robust product roadmaps, go-to-market planning, strategic partner management, pricing, sales support, and P&L management. o Successfully delivered TSYS Digital Engagement, a digital self-service platform with white-label mobile-web and API capabilities from concept to launch. o Launched TSYS Communications Platform, a centralized hub for cardholder digital communication which includes an API only and full-service third-party partnership offering from concept to market.

Accountable for product management of TSYS Alerts, a cardholder alerting solution which provides automated account-specific notifications.

Accountable for product management of TSYS Alerts, a cardholder alerting solution which provides automated account-specific notifications.

Supported the business direction for the iSolutions products: Credit Care, an online banking application; CentreSuite, a corporate expense management system; and Customer Insight, a front end customer servicing application.

Provided management support services to insure delivery and quality for product implementations.

Developed functional requirements, specifications, and process flows for multiple projects to support product development and implementation.

▪ Golf Shop Associate▪ Food & Beverage Hospitality/ Customer Service▪ Outside Guest Services