- Leading a team of talented analysts while also contributing individually to drive efficiency across campaign development teams- Providing direction, timely trainings, instructions, and guidance to my team, acting as the key point of liaison between the client side and the campaign analysts- Leading multiple projects to ensure end-to-end correctness of campaign code builds prepared by members of other teams- In-depth of campaign activities- Developed dashboards for senior… Show more - Leading a team of talented analysts while also contributing individually to drive efficiency across campaign development teams- Providing direction, timely trainings, instructions, and guidance to my team, acting as the key point of liaison between the client side and the campaign analysts- Leading multiple projects to ensure end-to-end correctness of campaign code builds prepared by members of other teams- In-depth of campaign activities- Developed dashboards for senior leadership to track campaign accuracy and related metrics- Mentoring team members to ensure thorough knowledge of the products, tools, and other areas relevant to campaign execution- Regular check-ins with partners on the client side and seek feedback- Provide help and support to all team members through regular 1:1 check-ins, leading to a significant improvement in employee satisfaction- Created campaign controls frameworks, QA checklists and process documentation/standard operating procedures for both analysts and stakeholders on Confluence- Lateral, internal and campus recruitment Show less

- Root cause analyses of various issues ranging from payments, statementing to sending out critical communications the Enterprise encounters and estimating the impacts of these issues- Transformed a rudimentary complaints tracking mechanism to an end-to-end detailed complaints management system- Created interactive dashboards for the leadership - Trained and mentored colleagues- Extensively supported other teams in the wider team with their time-sensitive analytics requirements

- Extensively supported several projects that aimed at Enterprise-wide cost reduction- Created interactive and intuitive dashboards- Extracted and manipulated data by leveraging Hive, Teradata SQL, SAS/SQL and Excel- Migrated legacy processes to new-age technology platforms- Campaign monitoring and measurement- Built robust algorithms from scratch single-handedly- Validated and cleansed data, i.e. de-duping, garbage sanitisation, text mining and pattern recognition-… Show more - Extensively supported several projects that aimed at Enterprise-wide cost reduction- Created interactive and intuitive dashboards- Extracted and manipulated data by leveraging Hive, Teradata SQL, SAS/SQL and Excel- Migrated legacy processes to new-age technology platforms- Campaign monitoring and measurement- Built robust algorithms from scratch single-handedly- Validated and cleansed data, i.e. de-duping, garbage sanitisation, text mining and pattern recognition- Code debugging (Hive, SAS and Teradata SQL)- Created simplified organised data layers by combining complex data sources Show less

- Executed projects individually under limited or no supervision and also in cross-functional teams- Developed BAU and ad-hoc highly critical data dashboards/reports in various functions of the business with visualisations for the leadership under very limited or no supervisiono Identified, analysed, and interpreted trends or patterns in complex datasetso Produced and tracked key performance indicatorso Provided actionable insights/intelligence to the stakeholders-… Show more - Executed projects individually under limited or no supervision and also in cross-functional teams- Developed BAU and ad-hoc highly critical data dashboards/reports in various functions of the business with visualisations for the leadership under very limited or no supervisiono Identified, analysed, and interpreted trends or patterns in complex datasetso Produced and tracked key performance indicatorso Provided actionable insights/intelligence to the stakeholders- Extraction and manipulation of data by leveraging available BI tools/packages- Validated and cleansed data, i.e. de-duping, garbage sanitisation by reviewing reports- Code debugging- Regularly liaised with the partners and internal clients from various geographies to map critical processes and successfully drove business growth- Located and defined new process improvement opportunities- Automated/Semi-automated existing Excel-based solutions using SAS Show less

- Developed highly critical reporting solutions by integrating data from different data sources- Implemented processes to drive data governance and implement strict quality control measures- Created and maintained SOPs for all specific tasks- Constantly liaised with the stakeholders to map critical processes to drive business growth and assess performances- Worked closely with Sales, Account Development & Business Process management to create market-specific views of field… Show more - Developed highly critical reporting solutions by integrating data from different data sources- Implemented processes to drive data governance and implement strict quality control measures- Created and maintained SOPs for all specific tasks- Constantly liaised with the stakeholders to map critical processes to drive business growth and assess performances- Worked closely with Sales, Account Development & Business Process management to create market-specific views of field organization for senior leaders Show less

+ Identified and developed sources of potential clients using primary and secondary research+ Effectively communicated with potential and existing clients and gained commitment to purchase+ Business requirement analysis and options preparation for clients+ Accountable for outstanding customer service to all customers+ Developed and maintained effective relationships through timely communication

+ Developed marketing plans+ Recruited insurance consultants+ Took initiatives that helped the company increase its visibility