Kara Mccall Email & Phone Number

Syracuse, NY, US

• Head of end-to-end member operations including program design, operations, and direct member services
• Lead a 15-employee team in quality, training, program, direct member services, and operations functions
• Design and operationalize all aspects of services from outcome developmentto implementation
• Oversee 75+ employee team of direct service employees across the globe
• Drive a high quality experience and outcomes for members
• Improve processes through automation and streamlining of workflows thatdrive efficiencies and scale

• Oversaw selection and implementation of new Learning Management System
• Created Standard Operation Procedure playbook for Member Operations
• Partnered with Product and Program teams to drive engagement in services
• Led implementation of all new customers, programs, and products

Remote

• Developed first-ever Quality Assurance metrics and audit process
• Drove implementation of new customers, project managed all operational needs
• Focused on member outcomes as a measure of quality
• Created training philosophy and approach

San Francisco Bay Area

• Managed team of 7 Family Guides in day-to-day operations
• Contributed to launches by providing training, audit assistance, and design input
• Created content for both internal and family-facing uses

San Francisco Bay Area

• Supported over 300 families from pregnancy through age 1
• Hosted member- and customer-facing events
• Mentored 3 new Guides

- Implemented and managed grants portfolio raising over $250,000 annually- Designed and implemented three annual fundraising campaigns- Developed annual program goals, objectives, and outcomes- Provided support and guidance to Executive Director- Provided program staff support and training- Supported use of CRM databases and websites

Germantown, MD

• Managed grants, individual giving and annual appeals
• Coordinated program development, management and evaluation
• Oversaw day-to-day operations including all human resource management
• Organized and produced regular organizational communications including quarterly board report, e-newsletters, annual reports and web content
• Planned and implemented special events including 30-person Farm to Fork Dinner and 200-person Harvest Celebration
• Assumed Executive Director responsibilities for four month sabbatical

Germantown, MD

• Developed goals and tracking measurements for multidimensional programs
• Utilized database to develop reports on program data
• Provided content and editing support on grants and communications
• Managed CSA membership
• Established and maintained relationships with schools, social service agencies, and other non-profits

Germantown, MD

Managed Red Wiggler's Education and Service Learning Program, providing opportunities for area youth and adults to learn about farming, food and the environment through volunteer activities in an inclusive setting. - Managed over 700 individual and group volunteers. - Developed and implemented educational programming about food sheds, health and nutrition.

- Managed over 700 individual and group volunteers. - Assisted in field activities such as planting, weeding, tractor spading and harvesting.- Provided vocational support to employees with disabilities and for trainees.- Recruited, managed, trained and evaluated 4 interns.

San Francisco Bay Area

Berkeley, CA

- Coordinate and manage pregnancy, childbirth, breastfeeding and newborn care classes- Develop and organize annual fundraisers- Manage day-to-day operations

San Francisco Bay Area

- Curate and produce music events- Provide consultation and infrastructure building services to musicians- Connect musicians with playing opportunities and facilitate booking, logistics, contracts, and payment

Washington D.C. Metro Area

- Provided support to non profits using civi CRM software- Built non profit websites using Wordpress

Washington, DC

Washington, DC

- Writes weekly newsletter content.- Facilitated volunteer recruitment and management process.- Planned and implemented yearly silent auction fundraiser.

DC Metro

-Co-Coordinates visits to over 15 farms each season.-Manages calendar and newsletter.

Montgomery County Maryland

B.S. & B.A., Elementary Education & Fine And Performing Arts

Activities and Societies: Alpha Psi Omega, Pi Lambda Theta, Alpha Chi,

Certification, Birth And Postpartum Doula

Education record