Katie Milne Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

- Workplace Options acquired Veretis EAP in November 2022. My role as Service Centre Director required me to integrate existing operations into the global system while maintaining regulatory compliance. - Other responsibilities of my role include: Oversee every aspect of service centre operations to ensure morale, productivity, quality and attendance in adherence with WPO standards and policy.- Coordinating the Resource Planning/Scheduling of staff to ensure cases & phones are managed to meet Service Level Agreements.- Responsible for compliance of staff and delivering performance reviews, when required.- Work with global account managers and business development team including but not limited to responding to inquiries, participating in meetings at client locations, providing training, crisis support and assist in hosting client site visits.- Collaborate with Quality Department to ensure the clinical team is world-class customer service- Collaborate as a member of a global service delivery team to deliver consistent services across all WPO locations while taking into considerations local practices.- Ensure adherence to the applicable ethical, therapeutic, and legal standards, which govern service delivery, as well as policies, procedures and laws, which apply to the organisation as appropriate.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Yagoona, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Master Of Business Administration - Mba

Bachelor Of Psychological Science (Bpsysc.), Marketing

Activities and Societies: Model United Nations, Arts Society, Basser College - Soccer Captain, Writer & Director of Annual Play.

Hsc

Activities and Societies: House Captain, School Prefect, Australian Air Force Cadets, Drama Productions, School Sport