K Nagaraju

K Nagaraju Email and Phone Number

Business Analyst | Problem solver | Tech Enthusiast| Eternally curious| Never gives up. @
K Nagaraju's Location
Hyderabad, Telangana, India, India
About K Nagaraju

As a business analyst at HSBC, I have over 15 years of experience in the banking industry, specializing in payment routing and STP enhancement. I am a Certified ScrumMaster (CSM®) and an agile coach, with skills in SWIFT, ISO, QC, JIRA, UAT testing, incident management, VBA, automation, SQL, HTML, and CSS.My mission is to deliver high-quality solutions that are regulatory compliant, customer-centric, and cost-effective. I manage global stakeholders, provide SME level support, and drive change end to end in the GPS payment engine. I am also keen on acquiring new skills and learning from different geographies and diverse cultures.

K Nagaraju's Current Company Details
Hsbc Electronic Processing India Private Limited

Hsbc Electronic Processing India Private Limited

Business Analyst | Problem solver | Tech Enthusiast| Eternally curious| Never gives up.
K Nagaraju Work Experience Details
  • Hsbc Electronic Processing India Private Limited
    Business Analyst
    Hsbc Electronic Processing India Private Limited Aug 2019 - Present
    Hitec City Hyderabad
    •To be a country referral point for commercialization, payment routingand STP enhancement•To be a knowledge base for other areas and to be a escalation pointgive advise in crisis and alter system configuration, ensuring allrelevant sign offs have been received• Provide SME level support to all the production issuesDriving change in GPS payment engine -end to end which includes -requirement gathering, analysis, solution, testing, implementationand monitoring the change•Deliver the change while assessing the risk in it and also proposesolutions which are regulatory compliant•Manage Global stakeholders by constantly engaging with them andproviding timely updates on the changes•Provide support to release management team in smooth transitionduring implementation stage• Document requirements and solutions and procedures.
  • Hsbc
    Assistant Manager Nmb
    Hsbc Jun 2018 - Jul 2019
    Role responsibilities--To be the first referral point for the product Virtual payments -To raise investigation cases and follow it up end to end
  • Hsbc
    Assistant Operations Manager
    Hsbc May 2016 - Aug 2018
    Responsibilities :--Migrate inward remittance operations process from malaysia to Hyderabad -Groom the new joiners regd payment processing by being their manager, mentor and guide-share MI reports, capacity managment ,performance assessment -maintain quality and targets
  • Hsbc
    Global Payments Monitoring Assistant Manager
    Hsbc Aug 2014 - Apr 2016
    India
    I got promoted as assistant Manager in Global Payments Monitoring (GPM) The purpose of this team is to monitor the payment flow across the regions and trigger alerts to the teams if there is anything unusal. In this team my responsibilities were 1)To take care of the UAT testing end to end from source systems ->GPS->GMG2)Raise Defects 3)Incident Management4)Improve the features of GPM tool
  • Hsbc
    Production Support Executive
    Hsbc May 2012 - Jul 2014
    This role opened up my understanding about payments ,it required me to resolve issues with respect to payment processing, analyze problems, collaborate with IT to fix defects ,assist during implementation etc
  • Hsbc
    Customer Service Executive
    Hsbc Jun 2008 - May 2012
    This role was of a manual payment processer where the responsibility was to interpret image instructions and key in the fields as instructed ,the margin of error was 0.02% Hence it was a critical role, In this role i also learnt most of the queues and since i was of voice background process i contributed the team in enquiry call as well so i was like a cross functional resource.
  • Htmt Global Solutions
    Cse
    Htmt Global Solutions Jan 2006 - Dec 2006
    Hyderabad, Telangana, India
    Worked in Voice process for Airtel customer care postpaid ,it was all about giving the best service to customers i developed patience, stress management,empathy and problem solving skills and importantly my communication skills in this role.

K Nagaraju Education Details

Frequently Asked Questions about K Nagaraju

What company does K Nagaraju work for?

K Nagaraju works for Hsbc Electronic Processing India Private Limited

What is K Nagaraju's role at the current company?

K Nagaraju's current role is Business Analyst | Problem solver | Tech Enthusiast| Eternally curious| Never gives up..

What schools did K Nagaraju attend?

K Nagaraju attended Pragathi Mahavidyalaya Degree College, Vivekananda High School Gudimalkapur Hyderabad Telangana.

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