•To be a country referral point for commercialization, payment routingand STP enhancement•To be a knowledge base for other areas and to be a escalation pointgive advise in crisis and alter system configuration, ensuring allrelevant sign offs have been received• Provide SME level support to all the production issuesDriving change in GPS payment engine -end to end which includes -requirement gathering, analysis, solution, testing, implementationand monitoring the change•Deliver the change while assessing the risk in it and also proposesolutions which are regulatory compliant•Manage Global stakeholders by constantly engaging with them andproviding timely updates on the changes•Provide support to release management team in smooth transitionduring implementation stage• Document requirements and solutions and procedures.

Role responsibilities--To be the first referral point for the product Virtual payments -To raise investigation cases and follow it up end to end

Responsibilities :--Migrate inward remittance operations process from malaysia to Hyderabad -Groom the new joiners regd payment processing by being their manager, mentor and guide-share MI reports, capacity managment ,performance assessment -maintain quality and targets

I got promoted as assistant Manager in Global Payments Monitoring (GPM) The purpose of this team is to monitor the payment flow across the regions and trigger alerts to the teams if there is anything unusal. In this team my responsibilities were 1)To take care of the UAT testing end to end from source systems ->GPS->GMG2)Raise Defects 3)Incident Management4)Improve the features of GPM tool

This role opened up my understanding about payments ,it required me to resolve issues with respect to payment processing, analyze problems, collaborate with IT to fix defects ,assist during implementation etc

This role was of a manual payment processer where the responsibility was to interpret image instructions and key in the fields as instructed ,the margin of error was 0.02% Hence it was a critical role, In this role i also learnt most of the queues and since i was of voice background process i contributed the team in enquiry call as well so i was like a cross functional resource.

Worked in Voice process for Airtel customer care postpaid ,it was all about giving the best service to customers i developed patience, stress management,empathy and problem solving skills and importantly my communication skills in this role.