Clinical Education IOSHA training for 1st Year DPT Students

Responsible for active surveillance and isolation surveillance for inpatient nursing units with use of VigiLanz and CHL (Epic) technologies. Responsible for conducting HAI investigations. Via interdisciplinary collaboration, identifies opportunities for improvement and prevent health associated infections (HAIs). Integrates surveillance with improvement plans, reviews and analyzes existing regulations/standards/guidelines, recommended revisions of practices based upon evidence based strategies, and integration of public health issues into practice.March 2018-January 2020: surveillance for inpatient hemodialysis unit and bimonthly reporting of hemodialysis data to the Infection Prevention Committee. Effective October 2019, responsible for Infection Prevention policies and plans updates for the system.SME (subject matter expert) for C. difficile, CDI, and pediatric IP issues, effective November 2019 to present. With testing stewardship changes, able to reduce CDI rates by 60% for FY 2021.Editor-in-Chief for the IP Newsletter, distributed across the Cone Health hospital system, effective November 2019 to present.Effective January 6th, 2020 assumed IP specialist duties for Wesley Long Hospital and Behavioral Health Hospital.Effective January 6th, 2020 responsible for Public Health Reporting and outbreak investigations for the Cone Health System to all area health departments.Effective April 2020, worked on IP subgroup for opening of Green Valley Campus, a facility reinvented for the care of COVID patients. Helped establish work-flows, zoning and other associated work prior to its opening. Assisted with this campus as needed.Effective February 2021, assumed IP responsibilities for Wesley Long Hospital, Behavioral Health Hospital and Green Valley Center.Effective April 2021, assumed responsibilities to be back-up Data Analyst for NHSN data reporting when needed.Effective June 6, 2022 assumed IP role for Alamance Regional Medical Center.

Virtual Virology TA for Dr. Melissa Jones. Responsible for fielding student questions, grading assignments and entering grades to grade book, and overall assisting professors with class management. Educational platform used for this class was Canvas.

Detailed reporting of blood utilization review data, EMTALA review data, mortality review data, and stroke quality metrics. Conduct evidence based literature reviews to ensure blood utilization reviews follow current guidelines. Involved with sepsis initiative. Involved with startup of the hospital's new telestroke and teleneurology program and weekly reviews of the associated quality metrics. Responsible for project management for the quality department. Peer review committee management for medical staff and oversight of OPPE and FPPE for medical providers. Oversight of credentialing processes. TJC Chapter Leader for Medical Staff Chapter and Co-Leader for Performance Improvement Chapter. Key player in recent Joint Commission Survey in October 2017. Involved with projects around development of Surgical Appropriateness Criteria and Maternity Care Measure Specifications for upcoming 2018 LeapFrog data submission. Works closely with Infection Preventionist with SSI and HAI information for medical staff. Hospital Emergency Preparedness Team member.

Manages the credentialing & privileging process for the medical, dental, podiatry, & mid-level service providers for the facility, including processing of applications for initial appointment, reappointment applications, & end of provisional appointments according to RH Medical Staff Bylaws, Joint Commission Standards, North Carolina regulations, & Federal regulations. Maintain up-to-date information regarding state licensure, liability insurance, DEA, NPI, & other data on credentialed practitioners. Maintenance of OPPE & FPPE files on credentialed practitioners. Responsible for the scheduling & planning of meetings for the Credentials Committee, Medical Executive Committee, Bylaws Committee, Medical Staff Service Line Meetings, Medical Case Review Committee, Surgical Case Review Committee, Medical Staff Quality Council, & the Annual Medical Staff Meeting. Case preparation for Medical Staff Quality Council, & attend all peer review committee meetings. Maintenance of minutes for meetings listed above. Work closely with Medical Staff Leadership & other Medical Staff members. Responsible for the compilation of the Hospital Board summary report outlining the Medical Staff Meeting activities & action items for the Chief of Staff to report at the bi-monthly Hospital Board Meeting. Responsible for notification of medical staff changes to Information Technology, Health Information, & Administrative Assistants so computer systems and hospital website can be updated. Extraction of data from MD Staff database using SQL for internal reporting. Administration and management of MDStaff database.Development, maintenance & posting of the monthly emergency unassigned call to inter-web. Development of Medical Staff Office Standard Operating Procedures, orientation for newly privileged practitioners & provider education.Involved with other projects & duties in the Quality Management Department. Supports ICP with communicable disease reporting to local health departments.

Assisted the Quality Management Director in the absence of Patient Risk & Safety Director. Attended Safety Committee Meetings. Assisted with development of the hospital's Ebola disaster plan. Involved in planning and the oversaw execution of three drills: one internal drill focused on infant abduction within the facility, and two external drills involving multiple organizations such as Randolph County EMS, NC Zoo, Randolph County Sheriffs Department, and many more (one active shooter drill and one opioid spill exposure). Completed written reports on these drills to present to Safety Committee. Assisted with Code Blue response drill in lithotripsy truck as observer and reporting of proposed response Improvements. Developed a new hospital Incident Command Center Kit with Director of Quality Management and Chief Medical Officer. Using LEAN techniques, the ICC kit is now color coordinated by branch so roles can be more easily identified (HICS method). Developed large erasable flowchart so there is a visual display of the individuals filling each role in a disaster situation - this flowchart can be updated as needed if the disaster lasts for a long period without creating confusion or wasting paper. Assisted with grievance interviews. Coordinated and assisted with Root Cause Analyses.

Maintenance of radiologist state licenses, registrations and certifications. Coordination and management of radiology applications for enrollment with payors, hospitals, new state medical licenses. Coordinate and manage all reappointment applications with hospitals for radiologists as well as re-credentialing applications with payors such as Medicare, Medicaid, BCBS, United Healthcare, Anthem and so on. Coordinate and manage physician participation in the American Board of Radiology MOC program. Update and track DEA expiration dates for radiologists to ensure regulatory compliance. Maintain/check the National Plan and Provider Enumeration System (NPPES) website, and the Council for Affordable Quality Healthcare (CAQH) website, to ensure all Radiologist information is current for payer processing. Manage customer service questions or other issues by answering questions concerning Radiologist licenses and registrations as needed. Use of OneApp Pro Credentialing software and FormFast.

Recipe for Success program (http://anthropology.uncg.edu/rfs/)Research assistant with program which provides nutrition education to SNAP-Ed eligible individuals, families and households in the Triad and surrounding regions, expanding into Randolph, Rockingham and Forsyth Counties. Taught child friendly nutrition classes with a team, including nutritional food taste tests and samples. Provided literature and recipes at local health fairs in Rockingham and Guilford County. Assisted with Latino outreach efforts for the program in Randolph County by identification of potential organizations to partner with to reach large portions of the population. Data collection on county farmers markets and food vendors. Data collection via pre and post class surveys distributed to education program participants to gather demographics and to measure effectiveness of classes.

Intern with Healthy Corner Store initiative project; mapped and identified small grocery stores, corner stores, convenience stores within an identified food desert in the southeastern corner of the county based off USDA ERS map data. Once identified, store owners were contacted to set up food environment assessments to see what, if any, changes could be made to promote sales of healthier food items. Compiled a report of one store assessment with photos and data to be presented with other information from the project to the local Board of Health.

Involved with the credentialing and privileging process for the medical, dental, podiatry, and mid-level service providers for the facility, including the processing of applications for initial appointment, reappointment applications, and end of provisional appointments according to the RH Medical Staff Bylaws, The Joint Commission Standards, North Carolina regulations, and Federal regulations. Maintain up-to-date information regarding state licensure, liability insurance, DEA, NPI, and other data on credentialed practitioners. Maintenance of OPPE and FPPE files on credentialed practitioners. Responsible for the scheduling and planning of meetings for the Credentials Committee, the Medical Executive Committee, Bylaws Committee, Medical Service Line Meetings, and the Annual Medical Staff Meeting. Work closely with Medical Staff Leadership and other Medical Staff members. Assist with orientation for newly privileged practitioners. Responsible for the compilation of the Hospital Board summary report outlining the Medical Staff Meeting activities and action items for the Chief of Staff to report at the bi-monthly Hospital Board Meeting. Responsible for development and maintenance of the monthly emergency unassigned call schedule. Assist with the development of Standard Operating Procedures for the Medical Staff Office. Involved with other projects and duties in Patient Risk & Safety and Quality Management Departments as needed. Served as the Medical Staff and Accreditation Chapter Leader for our Joint Committee Preparation Committee from July 2014 to February 2015 for the Joint Commission visit which occurred February 2015.

April 2011 - July 2012: Verified insurance information and obtained benefits for upcoming ultrasound and diagnostic mammogram appointments, provided estimates for these tests, verified authorization status, as well as verified CPT coding was correct for authorizations. July 2012 - Nov 2012: Back up support for benefits verification staff, pre-registration financial counselors, and outpatient center financial counselors; Collections and associated financial data reporting for the department director. Assisted in some small "clean-up" projects with the Patient Financial Services, ranging from finding self-pay patients with Medicaid coverage in order to bill within timely manner, finding and submitting charity write-offs, and other ways to improve A/R.Nov 2012 - June 2013: Pre-registration for endoscopic procedures, benefit work-up & payment plan assistance for endoscopic procedures, benefit work-up for bronchoscopies; back up support for benefits verification staff, pre-registration financial counselors, and outpatient center financial counselors; daily collection reporting and other financial data reporting concerning collections, payment plans, etc., for department director by maintaining a variety of Excel spreadsheets, in charge of ordering departmental office supplies, tracking of and distribution of MedCost Directory updates to department staff.June 2013 - Feb. 2014: Became one of two "gatekeepers" to help with communication flow concerning process changes and new process implementation between the Patient Access Department and other departments within the hospital. Continuing with same duties assigned since Nov. 2012

Demographic collection, payment collection & posting,handling returned checks, mailing approved refunds, charting to paper records and EMR, coding office visits and labs for billing (CPT and ICD-9 knowledge), submitting secondary insurance claims, submitting primary insurance claims when needed, completing authorizations for outpatient testing, financial reporting for collections and reconciliations, triage of patients, collection of vitals, performing hemocult card analysis, performing urinalysis, preparing blood samples for lab pick-up, making referrals to other specialists, scheduling outpatient testing, forwarding stat and critical results to the physician, transcription, responsible for contacting patients when time for repeat testing and procedures, and many more tasks as needed.

Responsible for analysis and filing of emergency room records and outpatient radiology, cardiology, and laboratory records, ROI per HIPAA guidelines, chart completion coordination (making sure all reports have been dictated and signed by providers), transportation of and charting of transcription to inpatient charts throughout the hospital, transportation/retrieval of patient records throughout hospital. Used Meditech software.

Was the assistant store manager for a music retail store, managing about seven store associates. Responsible for customer service, merchandising, developing and set-up of point-of-purchase displays and new product displays, handling of and accounting of inventory, developing the employee work schedule, calling in payroll, financial reporting (sales, deposits, etc.) for submission to district office, training of new employees, handling customer complaints, corrective action for store employees, interviewing applicants, checking in and preparing new stock for sales floor, responsible for all Ticketmaster supplies, equipment, ticket sales, and sales deposits/reporting (since we were a Ticketmaster outlet), as well as filled in and completed all store manager duties in the store manager's absence.

Anything clerical needed by the Basic Skills Staff from copies, organization, LEIS data entry, transcript updates, phone assistance, mail distribution to teachers, as well as assisting in the GED classroom when needed.

Support for the store manager and store assistant manager. Management of 3 to 4 employees per shift. Dealt with customer service, point of purchase displays, merchandising, inventory assessment, daily audit of safe, making daily deposits, calling in daily sales information to district office.