Karla Patricia Calvillo Rivas Email & Phone Number

San Luis Potosí, S.L.P., Mx

Digital Marketing Specialist focused on performance and stakeholder management. Design, deployment, analysis and optimization of our client’s paid media strategies, creating full funnel-multi channel campaigns to achieve their business goals. Results range from installs increase, CPA per purchase optimization and acquiring leads at their desired CPL. (Google & Meta expert)

Main Tasks included: Follow-up to small and large accounts. Communicator between the client and the desired service. Closing orders and generating invoices. Training coach for new colleagues and follow-up in their relationship with the client. Closing salesDevelopment of customer service based on quality, creation of lasting relationships with the client and resolution of problems immediately. I have had outstanding quality percentages and satisfaction scores of more than 90% and client’s satisfaction rate of 100%

Ciudad De México, México

Creation and Development of the e-commerce project. Followed by its management. Monitoring key accounts within the company, as well as the generation of strategies to make the business profitable. Daily tasks included: Responsible of the Development of the client´s relationship. Management of communication between client and architecture department for the realization of projects. Customer training for the transition and use of the new equipment purchased. Management of the CMR, verification of invoices and communicator between logistics and administration departments. Constant verification of warehouse entries and exits. Monitoring delivery and installation of equipment. Communicator between logistics, billing and customer. Specialist in strategy design used in digital platforms, including web page. Attention and monitoring of the website and potential customers generated within it. Preparation of weekly reports for the optimization of the e-commerce platformDuring the first month we obtained a growth of more than 200% and the account grew exponentially to become one of the main strategic key accounts, Ecommerce platform became profitable selling more than 20 million Mexican pesos a month with 50% monthly growth & 50% share of revenue for the company. We invoiced and delivered our top products 5 days faster than the company average. More than 30% of our costumers completed a second purchased in less than 6 months.

I started as a Pastry Chef, with the world known Chocolatier Slawomir Korksak, we end up developing the project of his own restaurant. In less than four months we developed the project, menu, and staff training for the opening of his restaurant. The project had a return on investment in 1.5 years and still going. Responsible for menu management, budget analysis, relationship development with customers and suppliers

Opening and consolidation of a client portfolio in the states of San Luis Potosi, Zacatecas, and Aguascalientes. Thanks to these first efforts, the company was able to retain and recognize potential customers who

Responsible from beginning to end of the initiation of the restaurant. Which included creation of the business plan, budget, start-up, personnel management, and project analysis. The duration of the project was short, however sustainable over time

The entrepreneurial project was the winner of two awards, one state and one national for entrepreneurship, for its product development, business plan and responsible waste management.

México

San Luis Potosí, San Luis Potosí, México

Profesor de Ingles para Adultos ciegos, apoyo en las certificaciones para preparatoria

San Luis Potosí, México

Teacher and director of the ANCUS project, a non-profit association whose objective was to train tomorrow's leaders through the arts. The program was focused on low-income children. Nine years after the start of the project and with the indicated follow-up, a percentage of 2% of the children who participated in the project became change agents.

Master'S Degree, Food Science

Master Degree in Food Science with specialty in Nutraceutics

Bachelor Of Business Administration & Culinary Arts- Bba

Business And Culinary Arts, Hotel/Motel Administration/Management